How to redirect external CSM users to /csm portal if trying to access regular UI
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02-06-2018 12:32 PM
Any thoughts on how to redirect for a scoped application, specifically Customer Service Management, when a user tries to access a non-portal page like <instance>.service-now.com/sn_customerservice_case_list.do? The non-role user property glide.entry.property.loggedin.page_ess does not work. The portal users for CSM all have the snc_external role plus one or more of the CSM customer and partner roles. All internal users get the snc_internal role. Tried to create a Global UI Script, but cannot create one under an application scope; not supported even in Kingston. Tried using one in the Global space, but did not work.
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Customer Service Management
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02-06-2018 01:05 PM
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03-02-2020 06:34 AM
Hello Garp,
Were you ever able to resolve this issue? I'm running into the exact same issue with CSM portal users that have the snc_external role: can't get them to redirect to the portal. I tried via a global UI script, but that won't execute since users with the snc_external role have no access to the back-end.
If you have a solution or workaround, would appreciate if you could share it.
Best regards,
Pascal Frencken
Solution Architect
Signify