How to redirect external CSM users to /csm portal if trying to access regular UI

Garp Pahlow
ServiceNow Employee
ServiceNow Employee

‎02-06-2018 12:32 PM

Any thoughts on how to redirect for a scoped application, specifically Customer Service Management, when a user tries to access a non-portal page like <instance>.service-now.com/sn_customerservice_case_list.do?   The non-role user property glide.entry.property.loggedin.page_ess does not work.   The portal users for CSM all have the snc_external role plus one or more of the CSM customer and partner roles.   All internal users get the snc_internal role.   Tried to create a Global UI Script, but cannot create one under an application scope; not supported even in Kingston.   Tried using one in the Global space, but did not work.

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miguelrios
Tera Contributor

‎02-06-2018 01:05 PM

Hi,



You may want to take a look into login rules:   Define login scenarios



Regards.


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pascalfrencken
Mega Sage

‎03-02-2020 06:34 AM

Hello Garp,

Were you ever able to resolve this issue? I'm running into the exact same issue with CSM portal users that have the snc_external role: can't get them to redirect to the portal. I tried via a global UI script, but that won't execute since users with the snc_external role have no access to the back-end.

If you have a solution or workaround, would appreciate if you could share it.

Best regards,

Pascal Frencken
Solution Architect
Signify

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