Question/Assistance on CSM- Incident Integration via Extension Point

[Akshya]

Hi,

Can anyone assist me in adding custom integration between CSM-Incident modules? I was looking at the CSMIncidentIntegrations Extension point under Scripted Extension Points and one of the OOB integrations is copying Comments from Incident to Case (function name - updateCaseWorkNotesWithIncComments). I'm trying create the same for copying Work notes from Incident to Case.
While I was investigating, I did notice that the OOB BR in the incident table calls the OOB extension point - sn_cs_sm.ServiceManagementIncidentUtils(). I'm not able to edit the script include "ServiceManagementIncidentUtils" as it is read-only. 

Can anyone explain how it works and if I want to customize it (e.g. copying worknotes from Inc to Case), how do I proceed?

Thank you,
Akshya

[Julie Benningfi]

Change your application to Service Management Integrations. Then search for the Script Include titled CSMIncidentIntegrations. This is the file where you can set the values for the incident fields that are copied from the Case form.