I’ve created a dashboard that includes all the necessary reports, but currently it’s only visible to internal employees. I’d like to make the same dashboard accessible to customers via the Service Portal. Any suggestions how to achieve this?
Hi Community, I am new to knowledge base created through incident. Can anyone please explain me the clear steps of each and every workflow used for knowledge base. And the process of each workflow . There are 4 workflows. So, how can it decide to run...
Hello Guys, I have a task to perform , In incident form, attachment must be mandatory on submit. If there is no attachment then a error msg ("Plz add an attachment").. This attachment should be stored in sys_attachment table after submittion. ...
I want to implement the following function by customizing a UI action button in ServiceNow. Then click this button to call an external API interface. How should it be implemented? It would be great if there was a demonstration example. The external A...
Is it possible to satisfy the following three conditions at the same time when transitioning from the portal to a URL outside of ServiceNow?We would like to realize the following functions when transitioning to a URL outside of ServiceNow from a quic...
Hi Community,I hope you're doing well.I’ve been working on exposing a custom table (Lead) to the public in my ServiceNow developer instance without requiring login credentials. Based on the recommended steps provided in the community and documentatio...
After installing the CSM Virtual Agent Conversation plugin I duplicated the create case topic block and it is not visible to end users. I want to make it visble to user having role sn_customerservice.customer and snc_external but whenever I login in ...
how to enable sentiment analysis for cases in servicenow and how to use
Hey Guys,Need some assistance !!We have a requirement to build a Skill Certification report within the CSM Workspace. This report should be based on specific conditions from a catalog item where the item name is "Test Catalog," the type is set to "Te...
How can we establish the relationship between sold products , install base item & configuration item in CSM - Order Management.
Need expert advice on - Order decomposition in customer order life cycle & relationship of product inventory with sold products , install base items & CIs. I am getting customer order & order line items data via third party integration . After that ...
Hi Community,I hope you're doing well.I’ve been working on exposing a custom table (Lead) to the public in my ServiceNow developer instance without requiring login credentials. Based on the recommended steps provided in the community and documentatio...
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling public access to a Service Portal page in my developer instance. As part of the setup, I created a guest user and assigned a username and password. However, when I t...
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling external access to a custom table (Lead) via a public portal page. I’ve created the record producer and exposed it on the public portal (/public_lead_submission.do)....
Hi, I'm completing a the extension of a SAR obfuscation requirement into the CSM area of ServiceNow and one of the requirements is the clearing down of all work_notes and comments from audit, history, & journals. This appeared to be working well and ...