Hi Team , agent name is not showing in agent field , its a reference field and its refrencing to user table .i found there is reference qualifier running on javascript:'sys_idIN'+new sn_shift_planning.ShiftPlanningUtils().getAgentsManagedByMe()...
Subject: Declarative Action button not triggering modal popup in CSM WorkspaceBody:Hi Community,I’m working in CSM Configurable Workspace and facing an issue where a Declarative Action button is not triggering a modal popup as expected.Here’s what I’...
Hi All / @Logan Poynter,Few couple of scenarios i want to achieve in VA using topic.1. I want to show different bot for esc and /csm or /csp portal , how can we achieve ? Because it is showing me same bot for 3 different portals.2.I want to show Know...
While developing a workflow for fulfilling Service Catalog Request Items, I've created stages in the workflow. However, while testing, I'm finding that there is an additional stage being added called "Request Approved," which is causing confusion ...
Hello, We are in the process of digitizing a bunch of client facing forms. Many of our forms will have a large # of questions. Many of the these questions are complicated and may require additional conversations. We prefer to have the client answer a...
Hi All, I would like to implement Agent activity Gamification to boost the Customer Experience. I would like to add point eg. First Time Resoluion, Template usage etc. I don't find a guide how to that. We tried somehow but it is not working in the sy...
Business Issue:When a user logs in to the SSP, they can see tickets that have been raised for their them as an individual and their Customer Account which is the desired behaviour and working as expected. They have the ability to report on and export...
I have a requirement like when I submit a form in ESC, once the request is approved by Manager,I need to send a notification to the requestor with 2 attachments( which should dynamically update field like data,requestor,location and manager )in the p...
Hi all, I have achieved major of my requirement, but kinda stuck in the last bit. So, the logic needed is if Mandatory fields are not filled, submit button should be disabled, not sure where I'm doing wrong, attaching the final code below to check. ...
Hi How to achieve the functionality when a user choose the Region as North Americaonly North America country should comeup in the Impacted country fieldguide me stepsBoth are from different tableRegion- Custom tableCountry - core_country tableThanks ...
Is there a possibility for agents to move cases from one case type to another? Example use case: 1. Customers can submit cases via email, but we give them one email address to do so for simplicity2. When email received by SN, it creates a case for hi...
Can we integrate an external url in virtual agent and fetch a value(like a score we get in postman when we GET a url) then use in my virtual agent as an variable ?
I'm not sure of the best forum to submit this, but I’d like to share some feedback and a licensing suggestion that could benefit both customers and ServiceNow. Feature Request:I'd love to see enhanced functionality for users added as watchers on tick...
Hi all In /esc portal user can search, display and manage incident or Service Request where he is the Requestor. How I can permit some other users can diplay Incident or SR not "owned" by him in ESC portal? Also, if a user who is not the requestor a...
How to integrate the external URL in virtual agent based upon the Score given by the URL based on the score the decision will be taken whether it will be redirected to payment gateway or live agent.
