Data Sync from servicenow to an external system
Hi All, How to implement data transfer from servicenow to an external system via kafka. Thanks
Forum Posts
How to make sure you are you to be happy to hear that
How to make sure you will get the to help you with the to do to help you to be happy with the to do
How to manage contract information in the Customer Portal by authorizing each customer group
I would like to set the permissions for BtoB customers to view their contracts in the Business Portal (from Yohohama release) on a per customer group basis. For example, Contact A from the General Affairs Department has Contract A-1, while Contact B ...
Resolved! Workspace 'Compose' section - disable autocomplete suggestion for the 'To' field?
Is there a way to limit what users are shown in the 'To' autocomplete suggestion field for the 'Compose' section within the CSM Workspace? Or even a way to turn off that suggestion altogether (thus rendering agents to have to manually type in each em...
Root Cause Analysis PDF Removed
In the Problem Module we used to be able to click on Generate RCA to create a Root Cause Analysis Report using selected fields in a PDF format. This would then be added as an attachment to a Problem Record. If you generated another RCA, it was attach...
how to make Servicenow chatbot integration to e-commerce application.
how to make ServiceNow chatbot integration to e-commerce application.if any thing we give to e-commerce application is is automatically go to servicenow chatbot for response.
Checking the count of each state of a case it has been
Can we make count for each state of a case is in like NEW, open, in progress , resolved . For ex :- If a case was in progress it went to awaiting info and again went back in progress. So there is 2 times the case was in in progress can we show the ca...
copy attachments ,getting duplicates in ever new attachment added?
Hi folks, i have a urgent Requirment for copy attachment s ,we have make and checker to kind of tasks, once the maker close the task the checker task will be open both the tasks are same parent case in the task table. now the requirment is once we ad...
Automate Customised Email Signature?
Hi all,We're looking to use a standard email signature within email notification templates, this works fine when the replying user is assigned to the case, using ${assigned_to.first_name} works just fine; However, if another user replies to the case,...
Timesheet Approval Notification
I'm trying to configure the following requirement and would appreciate some guidance. When a user submits a time card against a project task, an email notification should be sent to the PM of the related project, notifying them that a new time card i...
knowledge search issue
Hi Everyone,I have a problem with searching for "iPhone - SIM card issue." I can find it easily in the Service Portal, but when I look for it in ESC, it doesn't show up at all. It seems that ESC only works well with numbers for finding articles.Can y...
Need a notification for a Case being updated to go back to the original creator.
Using the "Case Commented Assignee" notification I have the users for who will receive set to assigned to so the engineer gets a notification but I also need this same notification to go to back to the original email that created the case in the firs...
Resolved! State is Pending Accept for Work Item in ServiceNow Advanced Work Assignment
Hello Everyone,When work items are created using Advanced Work Assignment, they can have the states Accepted, Cancelled, Queued, or Pending Accept.I understand the first three, but could you explain what Pending Accept means?Does it mean the work ite...
integration between servicenow chatbot to other application
how to integrate Servicenow chatbot to other applications, if we give anything to chatbot it is automatically appear in other application
Resolved! how to remove virtual chat button from ESC portal
HI,I have two chat buttons for my ESC portal, I need to remove chat icon.I need the widget one "help desk chat support" Need to remove another icon. Please help meThanks,Deepthi
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