I am newer to ServiceNow and I am having difficulty on a business rule. The goal is to add a record to sys_user_has_role for the consumer if a certain field on their csm_consumer record is updated.Using a Business Rule on csm_consumer table if the fi...
Hi Community,I’m currently exploring ServiceNow and would like to implement a complete use case in my ServiceNow Developer Instance that mimics a real-world customer journey — from lead generation to incident resolution.Here's the flow I want to buil...
How to add select option to which attachment need to download in agent workspace sidebar.?
I just got a new personal instance on yokohama version...and wanted to install CSM plugin. At first i searched for it and started installing but after a while when i searched again to see the progress it showed 0 results.But when i switch to classic ...
I have the following setup in my workspace, but I cannot view the playbook.Reference course: Playbook Advanced The purpose is to provide a user input aid when setting up an account (customer_account). I would also like to know the activities and how ...
Hi Community,I want to have a record producer show under My Tasks on the ESC Portal(To-dos page). Currently it is showing me the tasks assigned to me but i can not fill in fields or variables. SO I want that a ESC portal user should be able to fill i...
i wanted to update my email address from this (rohitsinghdafouti12@gmail.com) to the one i have used previously (rohitsdafouti@gmail.com) . But i am not able to do it . i am getting the error as i have shared the screenshot of error message . please ...
I ran a Flow that loads data from a staging table to the Case table.Now in the flow context list , the Set Time To Resolve are showing as "In Queue" without flow name in the Flow Context.If the state is Error or complete in that scenario the flow n...
Hi every one ! I'm requesting your help for a requirement from my customer :my customer has customers which can log to their website. These customers are also stored through accounts and contacts table, in service now. I'm looking for ways for- being...
HI All, Has anyone implemented the table level encryption in servicenow . Basically the requirement is to encrypt entire table . not only the specific field, Thanks
Hi all,How to implement Data synchronization from ServiceNow to External system via mid server . what is the role of Midserver for securely transferring the data which supported throughout by midserver . And also data should be real time. Thanks
Hello all,im using a list in csm workspace and we want to use the live list feature.we can see that an update to the list have happend because a number appears next to the refresh button above the list. is there any way i can see what have updated? w...
HiIs it possible to call the ServiceNow portal widget via API from the homepage of a system other than ServiceNow and display it on the homepage?
We have many custom applications under CSM and we have 3 workspaces too. Few applications use CSM configurable workspace, but 2 apps for example "App1" use "App1 workspace" and "App2" uses "App2 workspace". When instance got upgraded to Yokohama the ...
I have a catalog item that contains several variables and two mandatory variable sets. I have a UI Policy for the catalog item that hides these variable sets on the form unless option 2 condition is met on one of the variables. If option 2 is selecte...
