I have a requirement to show process flow in the CSM workspace. I added stepper component in ui builder but I could not able to sync the choices between state field and choices of stepper. can anyone help me in providing steps to sync the choices and...
My university recently implemented a Software Catalog and we would like to make it available and searchable without needing to log in. We use the CSM portal (because as a university we want to allow prospective students, and the parents of students t...
I want to create 5 tasks under in "Demand Task" table and when the demand state is "Screening" eg : # short description Assignment Group Assigned ToTask 1 ...
I'm working on the CSM portal. In the Development environment, when I click on the Knowledge section and open a filter, I can see checkboxes for selecting languages. In the Quality environment,The same checkboxes are not visible, and confirmed that t...
I am on Xanadu and would like to know how to add a created by "dynamic (me)" condition to look up records on playbook "look up records" activity?
Hi I want to add search open in the attachment we have seen in the form view of every table to find attachment easily.
i have a task to see if ServiceNow has any capability to send out email for a batch of cases at once (bulk email).
I'm trying to modify reason for dispute activity in playbook workspace but it's not showing when case has been created, what should i need to do so this activity will populate as per sequence in workspace.#servicenow #playbook
hi,I see a feature called contact relationship in the accout relates lists, and can be set responsibility in here.but one I want to new record in sn_customerservice_responsibility_access_config, I found there was no new button,so could you tell me wh...
Hi Community,I am working on the my items and portals data list widget.In the activity configuration table I have added two records resolved and on Holdwhen these are clicked it redirects to a portal cases pagein that we have portal data list page wh...
How to create interactive filter to filter on tags in dashboards
Hello, when external users access the CSM portal, they currently have visibility of the "Actions → Notification Preferences" widget within their user profile. However, this functionality is intended exclusively for internal employees.Could you please...
Hello everyone,I’m new to ServiceNow and currently working on reconfiguring a button within our CSM Service Portal. When a customer creates a case, they have the option to close it via the “Actions” button. I would like to add an additional option he...
I have the following client script code: function onLoad() { //Type appropriate comment here, and begin script below if (g_form.isNewRecord()) { //2025-08-04 MOD Start //Get current date in UTC var now = new Date(); ...
I need to create a user criteria that meets the following criteria: The Contract table is ast_contract, the Contact table is customer_contact, and the Account table is customer_account. This should be an advanced user criteria with a script to check ...