How to report on Accept and Reject count on Cases?

[Varshith Kuraga]

Our Support team is looking for a way to report how many customers accept and reject the solution in the cases. Is there any way to run a report?

[Gunjan Kiratkar]

Hi @Varshith Kuraga ,

You will have to create a custom field on case table as below to track the rejected status.

Mark rejected HR cases 

After that create report on case table and it will show you report based on that true/false field.

[Community Alums · Accepted solution]

Hi @Varshith Kuraga,

Please create a custom metric field to count number of times case is rejected. Whenever a customer reject the case solution, case state changes from resolved to open the count will increase. 

Create a report showing number of case with custom metric field with count as '0' (resolution accepted) and number of case with custom metric field with count > '0'  (resolution rejected)

Please mark my response as Correct / Helpful if it resolves your query.