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Old record update

when i update client site notes in network site table that update update on case form client side notes current and old records also. In both tables common field is site name. How achieve this one.   

AnushaMedharam_0-1725300227604.png AnushaMedharam_1-1725300297877.png

ACL

Hello everyone , I am getting this issue when trying to click on assigned to field in Workplace case table .Please check the below image . Please help Thanks 

harry24_0-1725294360406.png
harry24 by • Tera Contributor
  • 503 Views
  • 2 replies
  • 0 helpfuls

Case Number generation

we have a requirement to provide case number to external system/consumer within 3 seconds of their API call to company gateway (External system --> API gateway --> ServiceNow) As serviceNow doesnt guarantee that case number will be provided within 3 ...

Resolved! UI Policy condition not working for related fields

Hi Team, I have written a UI Policy on a custom form which is having a reference field called as 'Contact'. I am trying to get the 'partner' field access from account object from the related fields but its not workingI am trying to check if Partner i...

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Community Alums by Community Alums •  
  • 1071 Views
  • 2 replies
  • 2 helpfuls

Resolved! Assignment group is not populating

Hi all,I have written the below code in customer service application to populate the assignment group based on custom table.Script include getAssignmentGrp: function() { user_array = []; var platform = current.parent_case.u_platform; ...

Samiksha2 by • Mega Sage
  • 1342 Views
  • 5 replies
  • 3 helpfuls

Manages view cases for only an account

are there any CSM roles in the system which allows customer admins to only work as agents on their cases.So basically just like itil or agent role for only for their accounts.Because unless you have sn_customerservice_agent role you cannot see the wo...

cloudv by • Tera Contributor
  • 683 Views
  • 1 replies
  • 0 helpfuls

Resolved! Help Understanding the checkout issue in a workflow

Hello,  I need help with the checkout issue that I am facing in one of my workflows. Though I have published the workflow, but it still shows that I have checked it out, can someone please advise on how to go about this?

Using sentiment analysis

Hi all, I am trying to use sentiment analysis and followed all the steps on the docs below, but struggling to show sentiment information on csm workspace.Configure Sentiment Analysis (servicenow.com) are there any other configs that are required in o...