How to change the banner image for specific user
Hi All , In my project, we have the default banner of servicenow. But one user has a different banner. How can we change his banner back to default. Please suggest. Thanks,Divya
Forum Posts
Are new case types counted as custom tables?
Hello, It has been requested to create a new case type on a customer. The question is: is the new case type table going to be counted as a "custom table" and deducted from the CSM's custom tables entitlement? Thank you.
Knowledge Homepage in CSM Workspace
What is the recommended way to create a Knowledge Homepage accessible from the CSM Workspace by agents? I see documentation around UI Builder as well as Service Portals, but I am unsure of the best way for agents to access this information while rema...
Displaying Worknotes and Comments in Logged in Users Language dynamically
Hi,Please help me in Displaying Work notes and Comments in Logged in Users Language dynamically with out Clicking on Translate icon on Case Table.Thanks in Advance.
Resolved! SLA cancellation through fix script for bulk 300+ incidents
Hi All, I have a requirement asking to cancel the SLA through fix script for 300+ incidents. There are 2 to 3 SLA's associated with each incident. Do we have any fix script to cancel the associated sla's for 300+ incidents. I have created the below f...
Resolved! CSM:Data segregation based on customer account /company
Hello Everyone, Hope you are doing well. I have a question about Data segregation based on customer account/company. We have a company(which related to account) field on incident , problem, change table and requirement is to show the records(incident...
Need to change the order of these in Configurable Workspace
The requirement is to change the order of these in Configurable Workspace. Please find below the screenshot. So, the PlayBook should be visible first before Details. Thanks & Regards,Sreesh Surendran
How to select the product in quick help record producer in consumer (csp) portal
1) I created a product model and then created an asset from that model.I assigned that asset to a consumer.Then from the consumer portal I raised a case for testing from “Quick Help” option. This time I could select the product.Then I closed the case...
agent workspace
hi i have one agent workspace and in title i need case number and below it i need short desrciption. how do i configure it. i checked in header workspace and over there its showing to select one primary field.
File Attachment field type making mandatory via UI Policy not working
Hi Team,At table level I have file attachment field. This field should be visible and mandatory based on other field value. I am making this field as mandatory and visible via UI policy. So till here its working fine, file attachment is visible and b...
Excel downloaded from service portal showing mismatched data
below is snapshot where contact columns highlighted as these data in 7 row from snapshot of excel should be under Tenant columns instead of contact columns.below is script used to get data and push into excel after excel download button is clicked to...
Bulk access request
Hi Team,We have a requirement, where we want to automate the bulk request of providing access.We have an e-form to provide agent access and add to groups,so for bulk, the users attach the template.But now we have to automate it.How can this be done.A...
DurationCalculator : calcRelativeDuration(String relativeDurationID) not working at all in SNOW
The below utility is not working in SNOW. https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/server_legacy/c_DurationCalculatorAPI#r_DC-calcDuration_N:~:text=00%3A00%22)%3B-,calcRelativeDuration(String%C2%A0relativeDurationID),-Cal...
Knowledge bases order in CSM portal.
Hi Guys, I want to reorder the below Knowledge bases. Currently it's ordered Alphabetically as u can see below.However as per the requirement need to reorder these KB (For example :- Getting started being the first KB) . I've tried changing the Order...
While trying to update the Affected CI field in task table, getting an error
I have an activity to update Duplicate CI's with correct CI's in all the task, so I was trying to update the task table via update all, it allows me to update, but the moment I click on update, it returns information:Multiple updates did not update 4...
