Move the custom field to teh selected list thru API
Move the custom field to teh selected list thru API
Forum Posts
Move the custom field to the selected list
Move the custom field under selected list
Resolved! CSM - Use of case task
Can anyone help me with the below points?1) Why we need to create case task?2) Why we can't work on case? We can assign case to other team's.
CSM configurable workspace - list is not visible
Non-admins cannot view the list menu neither list, can any one help what kind of issue is this, I tried adding them roles as "sn_customerservice_agent" but still no luck I tried adding roles to List module as well but still no luck.
How to change application scope of Resolution Code field from Global to Customer Service
Hello,We have an OOB "Resolution Code" field in the case table within the customer service application scope. For some reason, the client changed the application scope of this field from customer service to global scope using background scripts. Now,...
Email template translation
Hello, I have an existing notification that has an existing email template. My task is to have the notification sent in 2 languages: English and German.Notification: Email template: The issue that I am encountering is that even if the user has the l...
Resolved! Attachement link not appearing in portal as required
Hi,I have a widget. I created a button which will download the attachment from a attachment type field on form. After clicking the button it is going to some diffent link rather that what I want. Its going to :https://XYZ.service-now.com/now/nav/ui/c...
How to set value for field type Phone Number (E164) from user mobile phone field?
HelloI have a requirement that assigned to user in work order task form should get populate in project task record.On that we want to populate a assigned to users mobile phone on phone field of project task record.But the issue is the phone field is ...
Google search result not showing favicon
Hello, I have a community portal (which get install with csm plugin) for which the favicon is not showing in google search result. Please check below image.It just shows default icon.In below link it shows that subdirectory (/sp or /community) is not...
What is the name of the plugin to install for Complaints Dashboard
Hi, What is the name of the plugin to install to view All - Complaint Management - Dashboard.Right now i can see Complaint Management but not Dashboard. Not seen any specific plugin name in this documentation.Complaint Management dashboard (servicen...
How to Configure a separate workspace for a scoped application without App Engine Studio
We have a live CSM implementation that uses the CSM/FSM configurable workspace. I have been tasked with creating a new case type in a scoped application that will have a separate workspace experience. I have configured the new case type and created ...
Can we schedule a script to run in a particular time period?
Hi All, I have a fix script and the requirement is to run it off business hours for around 10 days. May I know if there is a way I can schedule the fix script to run at a specific time period only (eg: everyday between 8PM to 6AM)? Thanks and Regards...
Currency Conversion
1. In development instance we have fields with type 'currency' . When the data is loaded from excel for eg if data is : $1234 , it is stored as $ 1234 the field which is of type currency . In production instance if data is : $1234 , it is getting con...
How to change Application scope of resolution code field from Global to Customer Service.
Hello,We have a field called "Resolution Code" in the case table within the customer service application scope. For some reason, the client changed the application scope of this field from customer service to global scope using background scripts. No...
Guided Tour -Risk Workspace
Can we create single guided tour for risk workspace by navigating through pages and create new record ?
