Resolved! CSM Case list in portal
I Have to remove some fields in the case list present in CSM portal.. how can i do it?
Forum Posts
How to redirect user to New Record after form is submitted using Business Rule or Client Script
HI Team, I have a requirement wherein once a record is saved on a form I need to route the user to the New record creation form. I need to achieve this using BR or Client Script?
Resolved! Is "Complaint Management" is a separate Module ? Or part of CSM
Hello Is "Complaint Management" is part of Financial Service Operations (FSO) with CSM Professional Suite OR separate module?Trying to find some training on now learning but not able to find any..Can you please through some insights and links for lea...
Leveraging OOB Account Number field and map it to Source CRM
As per the OOB behavior for Number field in Account object, it gets generated as ServiceNow generated sequence value. The business aim is to use this field to capture the Account Number from the Source CRM system as we are a consumer system of Accoun...
Resolved! What is difference between Responsibility and Role and groups?
In CSM responsibilities look similar to Groups (i may be wrong) ... what is exact differences?Can't we use groups instead of responsibilities?
FSO Deposit Operations - Not able to use personas
Hi, I'm working on FSO Deposit Operations. If I want to create a deposit service case and if I a'm assigning to a user and give him a role , I'm not able to see the record and not able to approve the case by impersonation. Is there any way to resolve...
IndexOF is giving error in Flow Designer
Hi All, Below code is written in Flow Designervar single=fd_data.trigger.current.u_responsibility.toString();//Single Sys_idvar arrValues = fd_data._3__for_each.item.u_authority_role; //Multiple Sys_ids comma Separatedif(arrValues.indexOf(single)==-1...
Parent to child update
I have created one parent case with two child cases. In two child cases i have put one child case state in awaiting info . After I have put parent in awaiting info .Whenever I update the patent that update reflect to the independent child also.I need...
Store PDF anywhere in snow and use it in work order table using UI Action
I have a requirement - I have a PDF file that I need to store in somewhere in servicenow and In the work order (wm_order) form I have to create a related link to download that PDF based on condition that work order type should be DSS then only the li...
Resolved! Splice method not working in Flow Designer
Below code is written in Updating Responsibilities field of type List in Flow Designer:var delvalue=fd_data.trigger.current.u_responsibility;// Single sys_idgs.info('Value to be deleted:'+delvalue);var existvalue=fd_data._6__for_each.item.u_authority...
Resolved! UI Action (Accept)
Hi All,During the implementation of ServiceNow we decided to do the below:1- Disable the (Accept) UI action for our agents so they get the cases assigned to them without accepting these cases.2- The SLA response time is met once the case is assigned ...
Reply Button on CSM Configurable Workspace case Activity Stream
Hi! I want an a bigger and not icon size reply button in CSM Workspace case view, on the header of an Activity Stream list item: It is something customizable or OOTB and unconfigurable?
Process automation Designer is not displaying Playbooks in Kanban
Hello all, I am facing an issue with my PDI, Kanban view is not available for Playbooks in Process Automation Designer. I tried releasing the instance and requesting a new one, but this did not fix it for me. Any suggestion is welcome! Cheers,Stefan
What are the conditions that needs to be met to filter a transferred SCTASK?
Hi team! I'm trying to filter the SCTASK that we transferred to different teams. I keep on trying all the filters available in SNOW, but there's always no result found; if there's any, it only shows my name. Any ideas on how I can filter it? Thank y...
Parent and child case issue
Hello everyone,I am facing an issue in ServiceNow where I want to ensure that when a parent case's state changes from "Resolved" to "Open", the associated child cases should reflect that they were updated by the system, rather than showing the agent...
