How to send Notification when a knowledge article is submitted to me for approval for retirement
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04-21-2025 01:13 AM
How to send Notification when a knowledge article is submitted to me for approval for retirement so that I can review the article and take the appropriate action.
example notification what it will contain
please guide me steps
Thanks
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04-21-2025 02:09 AM
so what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-21-2025 04:44 AM
Hello @Research ,
There is an OOTB Notification for the approval of publishing an article. It's named KM: Approve article for publishing.
Just create a copy and make adjustments to the recipients and/or content as needed.
And replace the Advanced condition script with this:
answer = current.document_id && current.document_id.workflow_state == 'pending_retirement'
Regards,
Robert
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04-21-2025 02:18 PM - edited 04-21-2025 02:20 PM
@Robert H @Ankur Bawiskar
Thankyou for your response
Notification is trigering for Approval for publish
but it should triger only when
But the Notification is trigering in both ways when article publish for approver
and article retained
we need only notification to send when article workflow Pending retirement
Please suggest any condition changes
Thanks
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04-21-2025 08:01 PM
so did you try to update the notification condition accordingly?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader