How to send Notification when a knowledge article is  submitted to me for approval for retirement

Research
Tera Guru

How to send Notification when a knowledge article is  submitted to me for approval for retirement so that I can review the article and take the appropriate action.

example notification what it will contain

Research_0-1745223152065.png

 


please guide me steps
Thanks

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Research 

so what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Robert H
Mega Sage

Hello @Research ,

 

There is an OOTB Notification for the approval of publishing an article. It's named KM: Approve article for publishing.

 

RobertH_0-1745235637415.png

 

Just create a copy and make adjustments to the recipients and/or content as needed.

And replace the Advanced condition script with this:

answer = current.document_id && current.document_id.workflow_state == 'pending_retirement'

 

Regards,

Robert

 

@Robert H  @Ankur Bawiskar 
Thankyou for your response

Notification is trigering for Approval for publish
but it should triger only when

Workflow
DPending retirement
 
 

Research_0-1745270076780.png
But the Notification is trigering in both ways when article publish for approver
and article retained 
we need only notification to send when article workflow Pending  retirement

Please suggest any condition changes

Thanks

 

@Research 

so did you try to update the notification condition accordingly?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader