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07-04-2025 11:18 PM
ServiceNow CSM Portal Access & Registration
- The self-registration feature enables new customer contacts to submit registration requests through the customer portal.
- A customer contact can submit a registration request using a valid registration code.
- The request is then sent to the customer administrator of that account for approval.
- The request is either accepted or rejected. If accepted, a new account is created, and the customer contact gets an email with a user ID and a temporary password.
- When logging in to the portal for the first time, the customer contact needs to change the temporary password.
- If rejected, the customer contact gets an email notification.
- If a request is submitted with an incorrect registration code, a notification message appears "Invalid Registration Code” on the form.
Category | Requirement ID | Team Focus | Requirement Description |
ServiceNow CSM Portal Access & Registration | REQ-CP-001 | Customer | As a Standard and Premier customer, I should be able to self-register for logging into the customer service portal using a unique registration code. |
ServiceNow CSM Portal Access & Registration | REQ-CP-002 | Customer | As a Restricted customer, I should not be able to self-register and must contact my account manager for portal access. |
ServiceNow CSM Portal Access & Registration | REQ-CP-003 | Customer | Upon successful approval of a self-registration request, I want to receive an email with a user ID and temporary password. |
ServiceNow CSM Portal Access & Registration | REQ-CP-004 | Customer | On first login, I should be prompted to change my temporary password and set up multi-factor authentication. |
Portal Functionality | REQ-CP-005 | Customer | I want to access the Customer Service Portal to create & track cases and find self-help information for any enquiry. |
Security & Access Control | REQ-CP-006 | Customer | I want secure login credentials and role-based access control to ensure only authorised users can access account-related data. |
UI/Branding | REQ-CP-011 | Admin | The CSM Portal must be FBAU branded (Fujifilm logo, green ribbon), and homepage links must include Privacy Policy, Terms and Conditions, Disclaimer, Resource Library, Feedback, and Contact Us. |
Feature Configuration | REQ-CP-007 | Admin | As an administrator, I should be able to define visible features based on customer types (e.g., Payments & Invoices, Meter Readings, Service Requests, etc.). |
Feature Requests | REQ-CP-008 | Customer | As a Standard or Premier customer, I should be able to request additional features not enabled by default. |
Solved! Go to Solution.
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07-07-2025 01:49 AM
Hi @anandnaikk1
Does your custom register something like this
Stay awesome,
Roshnee Dash
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07-05-2025 03:10 AM
Hi @anandnaikk1,
what have you tried and where have you gotten stuck?
This registration I think shall be available at /csp portal. Let me know what you have and where did you get stuck
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07-06-2025 10:33 PM

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07-06-2025 10:30 AM
You can consider using ServiceNow External User self registration feature.
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07-06-2025 10:33 PM
Thank you.