How to set up Inbound Action based on BCC
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01-02-2020 08:05 PM
Dear Now Community,
Need to seek your advise how I can set up an Inbound Action following below requirement :
- Condition should read the recipient on BCC
- Action is it should create cases depending on the Mapping that would follow the recipient on BCC.
Example: To: is Empty CC: is Empty BCC: @domain.com ; @domain2.com @domain3.com
- Expected results . It should create 3 cases based on the BCC mail address (the mapping is created)
Thank you in advance for your time.
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Customer Service Management
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01-02-2020 09:40 PM
if domain would be unique for bcc users then it will work.
email.headers.toLowerCase().indexOf("domain here") != -1
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03-26-2020 12:05 PM
Please share a little more about your use case that you are trying to achieve