How to set up Inbound Action based on BCC

KRM
Giga Contributor

Dear Now Community,

Need to seek your advise how I can set up an Inbound Action following below requirement :

  • Condition should read the recipient on BCC 
  • Action is it should create cases depending on the Mapping that would follow the recipient on BCC.

        Example: To: is Empty CC: is Empty BCC: @domain.com ; @domain2.com @domain3.com

  • Expected results . It should create 3 cases based on the BCC mail address (the mapping is created)

 

Thank you in advance for your time. 

6 REPLIES 6

if domain would be unique for bcc users then it will work. 

 

email.headers.toLowerCase().indexOf("domain here") != -1

Sarup Paul
ServiceNow Employee
ServiceNow Employee

Please share a little more about your use case that you are trying to achieve