I have done all the setup for virtual agent by installing plugin and assigning role to user to make chat setup. It is coming fine in portal end, but in agent workspace setup I am unable to see Inbox module on my left hand side.
Please let me know how can I get my Inbox module show in the highlighted arrow area.
Version: San Diego
Hello,
In the agent workspace on the right corner click on you profile and then click on configure workspace
Once you click on it a form will open scroll down to the bottom and you will find a related list name workspace modules just check if for inbox is it or not. if not active make it active.
Please mark my answer correct/helpful based on Impact.
How to get it for specific workspace. I can see it here :
But I want to see in the below space:
I am new to App Engine Studio so I am not familiar with the terms, I hope it gives a clear idea the exact place where I want to see the Inbox.
Hello,
If the below two plugins are installed:-
com.glide.awa
com.glide.interaction.awa
And the user has awa_agent then he must be able to see the inbox of any workspace. If not then OOB there is not configuration for inbox in that workspace.
What is the name of the workspace btw? You can check the name it would appear at top in the middle
Please mark my answer correct/helpful based on Impact.
Both the plugins are installed and also the agent has the awa_agent role.
Workspace Name:
