How to stop contact local time field update on case

lucky6
Tera Contributor

Hi Everyone, 

Is any one has idea why contact local time field is updating on case everyday?..from which script it is updating..

Can anyone help on this..

Thanks in advance 

7 REPLIES 7

Hi Gunhan Kiratkar, 

I have checked the cases which are updated recently there is no update on user timezone but why contact local time is updating..

Hi @lucky6 

There is one more field on case table as contact timezone.

If that is field updates then contact time will also update.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

I wanted to point out the above is not correct. Calculated fields update any time -anything- on the record updates, not just some supposedly dependant field. It also updates as a separate action than the originating update, meaning business rules/engines/etc. get triggered twice as well. Just for anyone else coming across this.