How to stop contact local time field update on case
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11-23-2022 03:21 AM
Hi Everyone,
Is any one has idea why contact local time field is updating on case everyday?..from which script it is updating..
Can anyone help on this..
Thanks in advance
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11-24-2022 09:58 AM
Hi Gunhan Kiratkar,
I have checked the cases which are updated recently there is no update on user timezone but why contact local time is updating..
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11-24-2022 10:04 AM
Hi @lucky6
There is one more field on case table as contact timezone.
If that is field updates then contact time will also update.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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09-25-2024 09:01 AM
I wanted to point out the above is not correct. Calculated fields update any time -anything- on the record updates, not just some supposedly dependant field. It also updates as a separate action than the originating update, meaning business rules/engines/etc. get triggered twice as well. Just for anyone else coming across this.