How to translate button in Related List Action

[Marek Blachowsk]

Hi!

I add a new button in Workspace called "Add article". I have to translate it into Polish. Tried to do this via Translated Name / Field and Translated Text. The second option translates the button name, but only in the table. In Workspace view, the name remains unchanged. Please suggest what I am doing wrong.

[Aman Kumar S]

Cause

In New York, the functionality to create or suppress the New button resides within the declarative action framework. So, creating a sys_translated_text record for the UI action will not help, as the new button technically is not part of sys_ui_action table, but of sys_declarative_action_assignment table.

Resolution

The customers need to create an entry on the sys_traslated_text table for the sys_declarative_action_assignment table. 

They need to select the table as sys_declarative_action_assignment and the document ID will be the sys_id of the declarative action assignment record's sys_id. Customer needs to verify which table they have defined the declarative action. Example, for the New button on the incident list, take the sys_id for the declarative action for task table.

Also, the field name for creating the translation will be 'Action Label'.

Follow below link for more details:

UI Action translation in Agent Workspace

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Chandu Telu]

Hi 

Follow the HI below link 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0789045

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,

[Marek Blachowsk]

In my opinion, the actions given in the above articles have been applied by me. And they don't work.

Please, look at attachments.