How do I make ITSM topics (such as Email Issues) visible to external CSM contacts on the CSM portal? Publish makes them visible on ESC and SP to internal users but they are not available on CSM portal.
I have a customer that noticed that they could not see an email that was sent as a reply to a notification from ServiceNow. We noticed that on our end we could see the incoming email in the "Activities" section along with all the comments on the case...
【Overview】The configuration of sn_apptmnt_booking_service_config is complex and not user-friendly.【Objective】Allow users to configure appointments directly from a calendar interface.【Environment and Prerequisites】ServiceNow Version: XanaduCurrent Con...
Incident number unable to copy from incident from. Incident number filed read-only value.starting from this morning I have a “strange” error with Service Now: it’s not possible for me copy data from several fields (here below in yellow) but I can cop...
Hello team, I have a case of creating cases from emails from external people, from this point I know that there is an Inbound Email Actions called "Create case using prefix", but... is there a way to create a similar one with the same operation but t...
I have a report created and need to automate and schedule this report to trigger every day an email to the mailbox. Anyone please explain me with screenshot
I created a catalog client script for onchange script for variable "u_technical_help_sub_category"function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var descriptionValue = g_form.g...
I have created a playbook. How to make it available in the CSM workspace.
Hi All,Can anyone please help in fetching values from incident table to MIM task communication template (intial comm, final comm etc.)
I have created a custom field with name "ABC" on Controls Objective table which is a parent table. Now, I wanted that field to be visible on Control Table as well which is a child table. I tried to pull out the field from Control table form layout, ...
Hello, I have a requirement of showing an error message within the workspace of g_modal dialog box (based on a condition) as shown in the snapshot below Can anyone help me get this achieved please? Thanks Regards,Himesh
We have a default write ACL on the sys template table that provides access to users who meet the following conditions: 1. They have the template editor group role.2. Their groups field dynamically matches "one of my groups" (using the Groups is dyna...
I saw a behaviors where in i was able to create a new task when the Ticket state was Resolved. Is this an OOB feature? Or is it a bug in our application which recently got rolled off in Production. Please comment along with any reference from Service...
Hi all,What are dev,test,production environments in servicenow,what process are done each environment?
Hello all, I have a requirement to create report to show Top five engineers who performed well for a given month based on some custom fields. Below I have mentioned the Screenshot of the custom fields. The expected report should be in this wayFor a g...
