Hello all, I have a requirement to create report to show Top five engineers who performed well for a given month based on some custom fields. Below I have mentioned the Screenshot of the custom fields. The expected report should be in this wayFor a g...
i have created a survey which will trigger when the incident or request will be moved to resolved state . my requirement is to populate the incident or request details to which the user is giving the survey on the survey form itself how can i achi...
Hi All, I have a need to be able to gather which items are selected in a related list in the aghent workspace that I can then pass to a script include to process. I am able to do this without issues using a list choice on the platform but this does n...
Is it possible to see which rights a role has in ACLs, UI actions, lists or in forms? I have found the Access Analyzer, but that would not be enough for us.
Hi Team, I need a help with my flow deisgner, below is my requirement , can you please provide your suggestions.Requirement : Through flowdeisgner I need to trigger the rest api if non 200 https status comes it should re-trigger the flow designer ev...
We recently switched over to agent chat in the Service Operations Workspace, but when we chat with customers there is a delay or lag when we type. We believe it may be the auto complete feature. Is there a way to disable the autocomplete feature? Has...
There is a need to allow non-registered users to access the walk-up experience and schedule an appointment using the portal view. This need is to allow remote users who visit the custom portal site to make an appointment without ever logging in. Is t...
I have created a flow designer. Trigger condition is when a case is created then it goes to if condition and check whether channel is web/chat/virtual agent. If yes then we will creating a case task. . its not working when i create a case from any of...
Hello, My special handling notes popup works correctly in the Interaction view on my native UI. I have a CSM FSM Agent Workspace built with the UI Builder. The Special Handling notes is not popping up on my workspace ui. What could be the issue? Is i...
We're on Washington and we have HD agents alerted by Chat interactions coming from our CSM portal and the moment they accept the alert the chat is like ending on the cfg workspace, forcing the customer to start a new conversation. As customers are fo...
Here I have an employee extended table from sys_user and was expecting to be able to configure Lookup and Verify on it but it seems I can only configure the 2 existing records on sn_lookup_verify_config (Consumer and Contact). Therefore the functiona...
I created a custom form in workspace.The type is reference type.When you click on the reference symbol, you can see the records in that table.Is there any way to customize the columns of that record? As an example, I created an image of how I want t...
Hello, I tried to export the list shown on the portal navigation into a excel, but when oppening the excel file, it does contain the default list column on BO of the table. Regards,
When we activated the sn_fsm_inc_mng plugin, it overrode the states in Incident Management to match Field Service out-of-the-box states. This was done in our Dev environment and our current plan is to take backup from Prod. Is there a guide that sh...
I am working on a personal development instance on ServiceNow.I have an inbound mail action that is getting triggered as expected. However, the javascript under action is supposed to create a change by insering on the change_request table. But if fai...