I have the response templates configured in Agent Workspace contextual side panel that I am trying to configure in csm configurable workspace. Going to sys_ux_screen_type table I found the 'Response Template' UX screen collection. I have added a UX A...
Greetings All, Consider a scenario, where a project record has a 2 project task and a resource plan associated to it.When a Time card is submitted against a project task, the resource plan defined on the parent project will get automatically added ...
Hello, we need to filter through an interactive filter or another option that allows us to filter on a list of "metrics" referring to Assigned to of "incident" records. In the list of the metric there is a field "Value",How can we apply a filter on t...
Hi,I have a customized button to export pdf of case. The Submitted value part is coming blank and all the activity section like field changed are not coming.
I want to create the report like below on Request table Report should show the average days line (Target SLA) And on Y-axis days count should come instead of count Is it posssible?
Hi All, I have a requirement to create tab on standard ticket page and that should show resolution code and resolution notes. I tried to create custom tab by using form widget but it was showing record number and related links. I just need a tab with...
Hi all, within CSM Configurable Workspace we are missing the Email option under the 'Compose' section, and also missing 'Email Templates' from the contextual sidebar to the right (envelope icon). Having looked on a PDI this should be OOB but missing ...
Hello All, I am looking to download the base user stories for CSM and FSM Module and dont have the link to do it. Could some one please share me the details so that I can download it. Thanks.
We have installed Arabic OOTB plugin for translation. The Excel export is working as expected. But the CSV export is not getting translated and the Arabic words are morphed into '?????'.
Hi,I want to check the role of the opened_by user in problem table of customer service management. I am stuck in the middle of writing if condition. Can someone help in phrasing the right condition. Please see the below attached image for reference. ...
Hi Guys, Need small help ....How to write transform map script to check the contact's email is duplicate or not.If duplicate email is found then ignore that record and populate a message that 'Duplicate email'. Thanks!Chhavi Agnihotri
Hi All,When incident or case was created, Notification should sent to all members of assignment group. But here Notification is sending to only first 5 member of assignment group , remaining member not receiving notification. Anybody help on this? In...
I created a new viewport in the contextual sidebar in the CSM/FSM Configurable Workspace on the default page of a record, where as a component we have a tab with four components List type. Since the records in these tables cannot be modified but only...
