Hi I'm totally new to SN, there is no knowledge in our company about the tool and I'm the admin for it, but was not involved in the implementation... We are using SN as a ticketing system for our customers (Accounts).Some of our customers have multi...
Hello team, I am with a case that I had not dealt with before, it is requested to add the options to accept or reject the case once it enters the "resolved" state, that in the case states would be "closed" or "open", previously I had created an email...
Hi Everyone, I want to show start_date_time of type Schedule date/time from cmn_schedule_span table in CSM workspace, it shows is only supported in UI16 and earlier, it shows perfectly on native view, what is the work around for this. Many thanks
I want to receive email notifications when a customer uploads an attachment to a customer service case.How do I set this up?
Just realized I posted this in the wrong board....my apologies. If someone knows how to move it that would be appreciated. I completed all the courseware for the ServiceNow CSA (Certified System Administrator) exam but couldn’t schedule my exam until...
Hi,In the old reporting interface where simply right clicking a column of the report, will show a option to export to CSV, same feature is not available in performance Analytics Data Visualizations. I can export only Excel/PDF. Post upgrade to Washin...
Can someone give me a simple, logical explanation? I am a data scientist and receive research requests via Service Now. (I don't know why.) Some of these requests take months to complete. Someone closed a RITM accidentally by marking it "Closed Comp...
Hi all, The requirement is auto populate certain field values from linked Complaint Case into the Complaint task's description field. Also, want the field attribute to be in bold For example, Account: ServiceNowContact: Fred Luddy I have tried an aft...
Hi all,We have special handling notes setup on accounts to display as a popup.So when a user opens up a case for this account, it displays the popup for special handling note. My question is can we suppress this popup for specific roles?For ex: when ...
I want to use the vast amount of past emails as knowledge articles. As a possible method: 1. Import emails into kb_knowledge.xlsx using VBA. 2. Import kb_knowledge.xlsx into kb_knowledge.list. I think the VBA's code will be very difficult.If you have...
Workspace Form Layout for Order and Order Line forms are showing as LabelHi Everyone While changing the form layour of Order and Order Line Item tables, we have identified that Workspace view is showing four sections "Label" and we are not able to mo...
Hi Team,Can anyone help me country name is Korea, Republic of. but it is splitting up into choices.one is Korea and other is Republic of. What could be the reason.
Hi Everyone, I have a the below requirement. I created a custom table and placed the same in the workspace and created a button on the workspace which will create a new record in that particular table.On click of add application, it opens a modal dia...
Hello all, The requirement is to make "Needs Attention = true" in my case - if the Follow up date is reached. I have tried via the BR approach, but somehow the logic is wrong. Any help for this would be really helpful. Regards,Sreesh Surendran
