Hi all, The requirement is to update the Result field in the Diagnostics Table (custom) once my ouput JSON is recieved as response through integration. Once, the output field is mapped with the JSON response from integration, the state of the Diagnso...
Hi @all, we have recently implemented Walk-up experience and we want to keep the Walkup portal session active for longer period. How can this be accomplished? Basically we do not want user with sn_walkup.walkup_login role to log out from session.
I’ve created a catalog item in ServiceNow where, when an end user attaches a file, a catalog script is triggered that opens a modal with an external website (in an iframe). However, I keep encountering a "Page Not Found" error.Here’s what I’ve done s...
Hi,Please tell me the real scenario in reporting AI- ServiceNow developer module with solution.Thanks.
Ive managed to add agent assist as well as Response Templates to the contextual side bar, but I'm having a hard time adding 'Record Information' and 'Related Records' tabs. I was able to get the Record Information tab to show up in the side panel,...
"Does running a flow that is configured to "Run with Roles" consume license? For Example, If I am ITSM user but I want to build a flow that requires a CSM role to view\update, Will I consume a CSM license as a result? insert any scenario where differ...
Hi,as attached I have two field with same reference table but I wnat to display two different fields of the table.How is it possible? Thanks
Hi ALLYou need permissions to create a record producer and use the record producer's reference items.If you have the permissions, you can view the information in the classic screen with read permissions in the table_name.list list. However, if you do...
This is on sc_task table still its getting triggered 2 times.
Is it possible to script user criteria to achieve the following? We have a 'Knowledge Featured Articles' widget on our customer CSM portal. We want this widget to be displayed only for customers whose accounts meet specific criteria. Each account has...
I've successfully set the default font and size for creating Knowledge Base articles to Arial 12 in the Article body field. When using "Create an Article" or "Create New," the default font appears as Arial 12 as expected. However, when importing arti...
When a case is assigned to an user(Fulfiller), then some assignee don't receive an email which is triggered by the system, this is an internal process.I have compared user x ( who receives these messages) and user Y who doesn't receive the email. Ev...
I have tried to find documentation to see what prerequisites and limitations there are to set up a Microsoft Teams integration from a customer to our own Service Now instance for support contact - but I cannot seem to locate this.Does anyone have any...
Hi all, I have a requirement to route to the ESC portal homepage using a new button within the + icon in the workspace. I have updated the JSON property but its only showing the catalog items from one specific category and not all. I want to show the...
I have been waiting for the CSM Essentials - on Demand course to be released "by the end of August". I was hopping the end of August date was a worst case estimate. Now it is Sept 3. Any scheduling update would be helpful in my planning for a project...
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