View Requests in CSM Portal

[Hiroto Taguchi]

I want to display the request associated with the case on the CSM portal.
I can display the request from the case form of the CSM portal by using the related record widget, but I want to change the displayed item, so please tell me how.

I was able to change the display items from the "csp" view for problems and changes, but not for the request.

[Community Alums]

Hi @Hiroto Taguchi ,

You can refer to this Doc to activate :

https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Hiroto Taguchi]

@Sandeep Dutta 

Thank you for contacting us.

The CSM and request management integration plugin is activated and
Requests can be created and referenced from the Customer Portal.

I don't know how to change the items displayed when browsing a request from the related records in the case in the Customer Portal.