How to update incident record in widget

[jeedimetla Mano]

I am new to servicenow portal I have to update incident record in widget by using client side ,server side scripting,i need some mandatory fields like callerid,shortdescription,description to update of any incident record please help me out from this.

[Vikas-Malhotra]

Hi,

To make the incident fields mandatory on the service portal, you don't need to do any extra configurations in the widgets.

Your existing configurations like UI policies and client scripts should be applicable on Portal as well.

If you are using client scripts in the native view to make fields mandatory, make sure "UI Type" field is selected as "All".

Thanks

[jeedimetla Mano]

it is assaignment task i have to use scripting for update incident can you help using scripting to update incident record  record in widgets

[Ankur Bawiskar]

Hi,

check this sample

service portal widget to update a record

Also share your HTML, client controller and server side scripts here and not screenshots

Regards
Ankur