How to use HTML content in additional comments or work notes fields

Nikhitha Gannam
Kilo Contributor

‎08-15-2023 07:22 AM - edited ‎08-15-2023 07:33 AM

I am looking to use HTML content in additional comments fields.

I want to send Bold content/heading content to the customer

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6 REPLIES 6

Samaksh Wani
Giga Sage
Giga Sage

‎08-15-2023 10:38 PM

Hello @Nikhitha Gannam 

 

Use this :-

 

 

[code]<h1>Heading Text</h1>[/code]

 

 

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

 

Regards,

Samaksh

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Harish Bainsla
Tera Sage
Tera Sage

‎08-16-2023 01:05 AM

<!DOCTYPE html>
<html>
<head>
<title>Bold and Heading Example</title>
</head>
<body>
<p>This is a <strong>bold</strong> text example.</p>
<h1>This is a Level 1 Heading</h1>
<h2>This is a Level 2 Heading</h2>
</body>
</html>

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Community Alums
Not applicable

‎08-16-2023 01:31 AM

Hello @Nikhitha Gannam ,

 

Please refer to this: https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-code/...

 

Thanks!

Aman Kumar S
Kilo Patron

‎08-16-2023 01:36 AM

Hi @Nikhitha Gannam ,

 

You use [code][/code] tags for this purpose 
eg:    [code]<blockquote>This is a quote</blockquote>[/code]

You need to ensure first that system property is active to allow html entries:

glide.ui.journal.use_html

sys_prop_JE.PNG

 

You can refer to following article:

https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-code/...

Best Regards
Aman Kumar