Standard case transformation to major case

[Angelika3]

Hi,

Is there an option to turn a standard parent case into a major case? Without creating a new major case.

Let's say a standard case was raised in error instead of major case. Can I change it in any way from standard to major? Or the only option is to create a new major case and replace the standard one?

Thank you! 🙂

[smukherjee]

Hi @Angelika3 ,

If I remember correctly, if you have a standard case, and ALL of the following fields are empty:

- Account

- Contact

- Consumer

and then you propose that as a major case candidate and follow the approval process, then it should turn into a major case without creating a new major case.

However, if any of those fields are set, a new major case will be created and the parent case for the existing case will be set to that case.

Please try the above and see if it works for you.