How to change display value of a variable from reference type using attributes .
How to change display value of a variable from reference type using attributes. Please help me to achieve this.
Forum Posts
Show Group members based on On Change of choices from other variable.
Hello Everyone, I am trying to auto populate group members in a variable based on other variable choices.EX: We have 2 variable V1 and V2 V1 has 3 choicesChoices: TYPE1, TYPE2, TYPE3 When V1 is selected as = TYPE1the Variable V2 should show list grou...
Preview referenced record from form in Workspace
Hi How do I make preview for a reference field on the form level in CSM/FSM Configurable Workspace?I want to display a group of the fields from the referenced record instead of opening the referenced record in a new tab
Resolved! CSP portal not visible in the portal list
Hello Guys,In my personal developer instance when the CSM plugin is installed, there are 2 portals - CSM and CSP which are available in the portals list but somehow In my project instance only CSM portal is listed in the portals list.I am wondering h...
Customizing Agent Assist (Select Search resource) on CSM/FSM Configurable workspace.
Kindly share the possible solutions on :How to personalize and keep Agent Assist (Select Search resource) only to this three in Configurable Workspace?The ones Highlighted in Red.
Resolved! Visual Task Boards
I create a Visual Task Dashboard (VTB) and i used the "Freeform Board" so that i could create my "Lane" with my own names. after creating the VTB i then created a Task.list and i added the criteria for the information i wanted to add to the VTB, whic...
Content Posted Email Notification not going to customers
Looking for the standard configuration for Content Posted email notification. My current configuration is not triggering email notifications when documents are posted to the forum
Predictive Intelligence for CSM solution definitions
What role can this machine have, please give specific examples
Case - Related Parties Tab
Does anyone have any solid links to documentation or videos on how to configure and use the Related parties tab in Case records.During our implementation of CSM, we were told by our development partner that this could be used to add vendor contacts a...
How to build the relationship in tables for CSM module
Hello,we are implementing the CSM as I am new to CSM I had some queries,Actually, in the service offering table, we are storing the product name, here we wanted to make the relationship as below:Let's say there is a telecom company that is offering t...
Subject: Help Needed: Imbalanced Case Distribution in CSM on Washington DC Instance
Hello, ServiceNow Community! I’m encountering a perplexing issue within our Customer Service Management (CSM) module, specifically related to the distribution of cases among our IT Field Support Agents. Despite efforts to achieve an equitable distrib...
Resolved! how to auto-close resolved cases after 5 business days
Hi all, I have a requirement to auto-close the resolved cases after 5 business days. Currently, we are using a flow to auto-close the resolved case after 5 calendar days.I have added a condition to check if the resolved date is relative on/before 5 d...
Report Capability in SNOW CSM
Good morning Community, currently this report is being built in excel and the data is coming from various reports and entered in order to generate this info. Can something like this be done in ServiceNow CSM? The names listed are test users in th...
Customer module to log cases and not work tasks
We have a team using the Customer part of the CSM module (not the consumer). They have other support teams that are creating tasks to them in error which they indicate they do not work, they want us to put in code so that teams will not be able to as...
