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Resolved! Knowledge Use (Tab) vs. Use Count (field)???!!!

Is someone going to help me??? I need to know what is the difference between USE COUNT (field) and KNOWLEDGE USE (tab) in an article.  I have been looking everywhere in your KB for four days and there is NO information at all. I AM NOT ASKING ABOUT T...

Urdana by Giga Contributor
  • 2790 Views
  • 12 replies
  • 7 helpfuls

How to create social icons on the CSM portal footer ?

Hi All, Actually i have requirement that need add a footer to CSM portal and in that on the left corner side i need social icons with the links as like ESC portal ?Please help me to sort out thisThanksRam

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Ramu6 by Tera Contributor
  • 599 Views
  • 1 replies
  • 1 helpfuls

Recommended Phone Providers that integrates with Service Now

Hello everyone,As we'll soon be migrating our Support team from ZenDesk to Service Now, I'm looking for recommendations on a phone provider that integrates through the SNOW interface.Below are the general requirements:1) Configure calls to route thro...

briank_ by Kilo Contributor
  • 2494 Views
  • 6 replies
  • 5 helpfuls

Isses with assigning tasks created by rest api

I have the following rest api, but whatever I try i can't make it work in a way that task[sc_Task] records would be actually assigned to the corresponsive request item. could you help me?// This function handles the incoming REST API request (functio...

Wasd123 by Tera Expert
  • 529 Views
  • 4 replies
  • 0 helpfuls

Agent productivity for internal tasks

Hi, Currently we are using case management (with custom "self-reported" category and relevant subcategories) to log and track agent activity for internal tasks. These activities does not require any customer notification, communication. I am looking ...

Resolved! How to Add a Multi-Row Variable Set to a Formatter on the Form?

I need to add a variable (multi-row variable set) to a 'formatter' in a form.I accessed the 'CSC v2 Variable Editor' from the 'sys_ui_formatter' table, but I couldn't find out how to add a new variable to it.How can I achieve this? Formatter from rec...

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Resolved! Integration with Oktr Auth0

Hello,I am looking at using the Okta/Auth0 so people can log in that way rather than need a username/password.Is that possible?Specifically, it will be for CSM portal for contacts to log in with.Any information on this would be greatly appreciated.Th...

aaron47 by Mega Guru
  • 1907 Views
  • 3 replies
  • 1 helpfuls

Resolved! The instance is offline.

The instance is offline. Please check again in a few minutes. I am unable to start my developer instance kindly help me on this issue Thank you in advance#Personal Developer Instance #Upgrades and Patches #User Interface (UI) 

Resolved! Issue with Automatically Initiate Document Tasks

When using "Automatically Initiate Document Tasks" a document Task is initiated when state in HR Case has been moved to "Ready" State. But, when the HR Case is "Work in Progress" that also is triggering the Document Task. I am working in a process us...

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LuLe Game by Tera Expert
  • 1890 Views
  • 1 replies
  • 4 helpfuls

Resolved! What sets this field readonly?

ver. TokyoI have an instance where Incident.Number is set to readonly all the time. Upon taking a look at the field I noticed that there exists an ACL on incident.number for write. It's configured to require the role snc_internal and to allow write i...

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Resolved! Targeted Communications - Publication Notification

Why does a new Publication notification get inserted to notification table each time a test publication is created and an email notification is sent. This is captured in update set. What business rule is responsible for this and how can it be switche...