Hello Team So I have encountered an issue on the case form:1. I have pulled the 'Sold Product'(renamed to sold item just an FYI) onto the case form.2. Field has been set to mandatory which is fine but I want to set it to not mandatory depending on so...
Hi Community, We have a customer with their branded look and feel on the customer service portal (i.e. below the blue-tone page). However, when users forget the password and try to reset it, they are redirected to the below page, which is different ...
Hello community, I'm facing an issue after upgrading to Tokyo version.In the Agent Workspace, when I click Compose Email, I can not see the Response Template on the right side, which was should be there when I was in Rome version. It says "No Table C...
Is someone going to help me??? I need to know what is the difference between USE COUNT (field) and KNOWLEDGE USE (tab) in an article. I have been looking everywhere in your KB for four days and there is NO information at all. I AM NOT ASKING ABOUT T...
Hi All, Actually i have requirement that need add a footer to CSM portal and in that on the left corner side i need social icons with the links as like ESC portal ?Please help me to sort out thisThanksRam
Hello everyone,As we'll soon be migrating our Support team from ZenDesk to Service Now, I'm looking for recommendations on a phone provider that integrates through the SNOW interface.Below are the general requirements:1) Configure calls to route thro...
I have the following rest api, but whatever I try i can't make it work in a way that task[sc_Task] records would be actually assigned to the corresponsive request item. could you help me?// This function handles the incoming REST API request (functio...
I need to add a variable (multi-row variable set) to a 'formatter' in a form.I accessed the 'CSC v2 Variable Editor' from the 'sys_ui_formatter' table, but I couldn't find out how to add a new variable to it.How can I achieve this? Formatter from rec...
Hello,I am looking at using the Okta/Auth0 so people can log in that way rather than need a username/password.Is that possible?Specifically, it will be for CSM portal for contacts to log in with.Any information on this would be greatly appreciated.Th...
When using "Automatically Initiate Document Tasks" a document Task is initiated when state in HR Case has been moved to "Ready" State. But, when the HR Case is "Work in Progress" that also is triggering the Document Task. I am working in a process us...
ver. TokyoI have an instance where Incident.Number is set to readonly all the time. Upon taking a look at the field I noticed that there exists an ACL on incident.number for write. It's configured to require the role snc_internal and to allow write i...
Why does a new Publication notification get inserted to notification table each time a test publication is created and an email notification is sent. This is captured in update set. What business rule is responsible for this and how can it be switche...
Hello, I am trying to add a new field for Task_time_worked labeled account that pulls the Account info from the relevant field in the Task table (Account for a Case, Company for Tasks, etc.). What would be the best way to go about automating this?
I have a requirement to show the contents of this table in workspace UI as announcementsI am unable to add this table(sys_ux_banner_announcement) in data resource in UI builder to fetch the recordsNeed suggestions with this or some other approach we ...
Usually, we have "wait for sometime" option in flow to check status of record after sometime. Due to certain restrictions, I can't use flow designer I have to use server-side script. Can someone please tell me which server-side script to use to check...