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Auto populate

I configured a custom attribute called "Pop location" on the sn customerservice task table, with the reference field set to "site." When an engineer selects a location, you want to populate the assignment field with all the individuals associated wit...

Email script

Whenever you click the incident link then it will redirect to the incident table. How to achieve it by using email scriptServiceNow Task Link should be sent in the email, which redirects the internal engineers to SNOW and has all the task related inf...

SLA standard functionality

Please give me some inputs standard OOB Functionality is when case is resolved when standard csm case is resolved it's waiting for an acceptance rejection if that resolution is rejected what is the standard OOB FUNCTIONALITY does trigger a new SLA, o...

Resolved! About notifications when certain characters are added

HI guys. I'm currently having trouble with the notification script.I want to skip a notification when a specific wording is added to a work note.Other conditions can be set simply. I don't know how to write a script and I need help.Thank you.

shibasou by Kilo Sage
  • 612 Views
  • 6 replies
  • 2 helpfuls

Show case SLA timer on related incident

Hi, The use case is as follows:When a customer raises a case, an SLA clock startsIf Tier 1 agents cannot resolve a case, they raise an incident that is then worked on by Tier 2For Tier 2 agents to understand what the situation with the SLA clock from...

Resolved! How to create Branding for Virtual agent chat

Hi Team I want to update the branding for virtual agent unable to add image instead of text can any one help me what I am missing guide me please Please refer the virtual agent chat  I uploaded image but its showing some text I want Image should be u...

Research_0-1708330217089.png
Research by Tera Guru
  • 3887 Views
  • 2 replies
  • 4 helpfuls

Resolved! How to create Custom script include for create work order Ui action

Hi Team I want to create a custom Script include and call the logic in Ui action Which is similar to Ui action available OOB for Incident table CREATE WORK ORDERSame I want to create for Request table Create work order Ui actionfor this Want to build...

Research_0-1708320153191.png
Research by Tera Guru
  • 464 Views
  • 1 replies
  • 0 helpfuls