Hi Experts, Can someone please tell me how to disable/remove Exact Match records form Global Search on CSM Configurable Workspace. Please find the below screenshot Thanks
Hello,On the csm case form there are 2 fields named as account (customer_account) and location (cmn_location) both fields are reference fields. So basically want to populate the location which is related to that account. Please help me into that..
Hi There, I have a requirement where multiple Excel sheets will be imported to Servicenow tables. For example: An excel sheet with 10 rows of data is attached to story -> this will trigger the flow designer -> create RITMS for each row (10 RITMs). us...
How to get the full URL of current page in acl script when running in CSM Configurable workspace.gs.action.getGlideURI() - This method is giving api/now/v1/batch?api=api as the result and not geting the full url. Solution needed for workspace only. L...
Hi, I'm trying to find a way to highlight/indicate which tickets from VIP contacts in List data visualizations in CSM configurable workspace. According some documentation I found this should be possible through field styles however they don't seem to...
Hi All, We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much. Normal User -> Response time to load instance/welcome page : 03249 ms.This particular user -> Response time t...
Hi Team, We have one requirement, need to create "Reschedule button" on the change record Once user click the "reschedule button" dialog box appear. Dialog box displays Reason for change, rescheduled start date and rescheduled end date fields need to...
I created a user with "snc_external" role, but it cannot access "csm_cases" page and "csm_get_help" page which can be accessed via CSM header below. However, when I accessed those pages with that user, the contents are blank and cannot see any conte...
Hello,We are in the process to move to a new campus. All departments will be located in 3 buildings. I want to clean up the Locations table to accommodate for this situation, but I need some help in understanding what would be the best practices to f...
Trying to upload image against the case for table "sn_customerservice_case", confirmed the "table_sys_id" its correct, Always getting the error as "Record doesn't exist or ACL restricts the record retrieval"
Hi, I have created receipients list in the Publications.But the users in the receipients list are not receiving email notifications when the publication is published.There are some out of the box notifications which are configured but sn_publications...
Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...
HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...
Hello everyone,I'm encountering difficulties training machine learning models on a personal development instance. Despite checking the sys property glide.shared_service_scheduler.url and confirming it points to https://sncmlscheduler.service-now.com/...
I have a field in the table, how to make that field only accept values from 0 to 100(whole numbers) in servicenow
