How Translate Email in the activity stream on CSM Workspace ?

nagaraju15
Tera Contributor

‎11-06-2024 04:41 AM

I have implemented dynamic translation in my instance, allowing me to translate fields like the short description and description on the native form, as well as entries in the activity stream.

native form

nagaraju15_1-1730896164781.png

 

 

In the CSM workspace, however, the translate option is not available for emails within the activity stream, though it does appear for additional comments. How can I enable the translation option for emails in the CSM workspace?


workspace for email the translate option not showing

nagaraju15_0-1730896044737.png


Workspace for additional comments the translate option is showing
Screenshot (1).png

 

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2 REPLIES 2

Sathish42
Tera Contributor

‎12-28-2024 12:11 AM

I am also facing the same issue? Did you reach to ServiceNow Support?

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nagaraju15
Tera Contributor
In response to Sathish42

‎01-05-2025 06:00 AM

Hi Sathish,

we  have reached out service team and they have informed that currently this feature is not available.

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