Hi, I'm trying to add roles sn_incident_read and sn_incident_write to CSM user, so user could raise incident from case as this documentation says. According to this documentation, I should install ITSM roles -plugin to instance, so I could add these ...
So I know this notification is triggered by the event sn_actsub.notify_about_article_commented which seems to be triggered by the script "Activity Fanout Manager for KM" but thats where I get a little lost. Theres another event in that script, sn_act...
After all request forms are submitted, update the description of the case that is generated with all of the variables filled out by the requester on the form. Add 'Description' to all notifications that go to the fulfiller. This should be done in al...
When a case is 'assigned to' someone, send a new notification to all members of the assignment group that the case has been assigned. The notification should inform the users that the notification has been assigned to a specific person.
i have a requirement to copy the field (category) from case to incident . i have written a BR for that (function executeRule(current, previous /*null when async*/ ) { var caseCP = new GlideRecord("incident"); caseCP.addQuery("sys_id", current...
we have search component in page1 and list component in page 2. based on search input, list should be sorted. how to communicate
The assigned group working on the cases must have access to work notes and additional comments on the case.
Please,Tell me.I want to check the last update date and time of additional comments (visible to customers) registered by Internal users for cases in a report.Thank you.ケースについて、Internalユーザが登録した追加コメント（顧客に表示）の最終更新日時をレポートで確認したい
Advanced Work Assignment - How can you force skills to be primary for assigning, but then user overflow members without the skills if the skilled are unavailable? WHen setting the skill for each task as mandatory, the assignment works fine, but addi...
Hi Team, I am getting the above error and it is asking me to check with the application author for privilege access. Can anyone help me on this...do I need to manually add that cross scope functionality?..how to do that Thanks in advance..
Requirement1) I want to display the notification box in the upper right corner to the user to whom I am assigning the workspace.Please let me know, please.(2) I want to change the contents of the notification. Please let me know.
Hi Team, IF you see below there is an attachment attached to the case form. Our requirement is , once we click on the the 3 dots and select "Email",the attachments which are here should get copied to the email form as below:
How can you see the date a person was added to an Assignment Group?
Hi. Becky postet this question in HR Forum: "In HR Agent Workspace, in the Agent Assist widgets we see articles can be marked as "Helpful". This then shows a "helpful" text on the article card view. However, it doesn't seem to re-order these articles...
Hello, I have created a button in the workspace to download the emails associated with a case in PDF. I am using the following code for generated the PDF: var html = mail.body.getHTMLValue();var result = new sn_pdfgeneratorutils.PDFGenerationAPI().c...
