script add a role to a User
I want to write script to add a role to a User, thanks
Forum Posts
Why is my Case table not extensible?
Hi SN Community, I have a client which is looking to extend the Case (sn_customerservice_case) table using the Case Types plugin, but I noticed that the Case table is not defaulting as extensible. Now, I can always update the table myself and extend ...
Resolved! Copy Original Email from Case to Task so email can be Replied/Forwarded in activities stream.
Hello! We have cases that are generated via an inbound action which trigger a child task to be created. From this task, we would like to reply to/forward the original email (currently resides on Case) via the activity stream. All efforts to copy th...
Resolved! How can we access or view case responses if we closed the case? We have tried several options, like defaulting the case status back to Ready when a response was provided but this just caused our case aging to grow and we were receiving just comments
How can we access or view case responses if we closed the case? We have tried several options, like defaulting the case status back to Ready when a response was provided but this just caused our case aging to grow and we were receiving just comments ...
Use regular text editor instead of tiny MCE editor on knowledge article comments
The OOB Knowledge Article Comments widget uses a MCE editor for the user to fill in the text box on the portal. But it makes the comments on the platform side include html tags so if a user goes kinda crazy with the MCE editor it makes the comments h...
task table access issue
In a case table we have Parent field From the service portal contact want to access the field. but when he clicks on parent from case table in the portal it is showing "No matches found" Can you please help me for the same how to resolve the iss...
Resolved! How to check if a Case task has attachments
I have a Display business rule to flag the checkbox "u_has_attachments" on Case task table to check if the record has attachments, but this is not working in Customer service scope and getting an error "Function hasAttachments is not allowed in scope...
Admin role for the entire CSM application
Hello, Is there a way to give a user administrator rights for the entire CSM application? I could not find a specific CSM Admin role. Wanted to check if and how this can be achieved. Thanks,Sushant
KB Article Comments Widget Not Displaying
Hello, I have added the "KB Article Comment" widget to my page and it is not displaying at all. Any thoughts? Does it require another widget or a parameter to display? When using the Page Designer, I dragged the widget over and it doesn't show up a...
How to pass data from one widget to another widget on spModal popup
I need to pass data from one widget to another widget, second widget display over spModal popup. In widget 1 , below is the code for calling spModal and adding widget: $scope.getdata = function(data){spModal.open({title: "Invoice Detail - #"+d...
Resolved! Action Status field on Case form in csm.
What is the case action status means. What are those blue and red indicators indicate in the Action Status field on the form? Is it useful?
How to reduce the closed abandoned interaction's in chat conversations ? Also please advise the process on how can we find which agent is going to pick for the current chat activity
How to reduce the closed abandoned interaction's in chat conversations ? Also please advise the process on how can we find which agent is going to pick for the current chat activity.
how to change the position of the add attachment button for each item
Hi There is an add attachment button on the portal catalog item.I want to change the position of the add attachment button for each item. It's currently at the bottom of the screen, but for some catalog items I'd like to place it at the top. Please t...
Resolved! How do you add an attachment in the Additional comments field? Is this an option? What other ways can you reply with an attachment besides using the email response option?
We want to send attachments using the Additional Comments field
Duplicate cases are creating with different numbers but same details
Hi Everyone, For some reason duplicate cases are creating at the same time with different number. Can anyone help me on this what's the reason for this?
