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I have some few Tags which are viewable by me only. When I filter in list view for case table (sn_customerservice_case) by Tag is working fine but, the same when I filter in list view for case table by Tag in Agent Workspace is not working. Can anyon...
Hello guys, I just add a new list to my agent workspace, but it is shown only for Admin users, for others users the list steel charging (check the attachement). i have tried the solution in this link (https://community.servicenow.com/community?id=c...
I want to get only 10 updated records from a table
Does the Choice list data gets captured in the Update Sets? How to migrate the choice list data from Dev to test environment?
Hi all, we have a missing case on our prod instance. Typically these are visible in 'deleted records' to recover, however this one is not. Is there an audit trail on deleted records outside of the deleted records table?
Hi All,Is it Possible to Get Report with User Name and Sys ID.Please help..User NameSys IDRegards,Sanitha
Dear community,I was wondering if anybody knows how to automatically refresh a landing page lists in CSM configurable workspace. I'am aware that a tiny refresh button is presented on the list view, but i would rather have an auto refresh to ensure it...
Hi there, we are trying to limit the case view based on assignment group in the cases. for example, if customer1 user is in the group of "a", customer1 user is only able to see cases that are assigned group is set to "a". I am guessing I can do thi...
Hi All, I am getting this error: "Operation against file 'sn_customerservice_case' was aborted by Business Rule 'Transform synchronously^085b3eda87d0d1904bcfc88e8bbb352a'. Business Rule Stack:Transform synchronously,Prevent Invalid Case Creation" whe...
Hi everyone, I can't find the case (sn_customerservice_case) table in the Process Automation Designer. I changed the application to globan, to customer service and to guided decision experience. How can I select the case table as trigger? Thanks for ...
Many tickets are resolved on the phone with the service desk through relatively quick fixes. However, from recent experiences with several end-users, it seems that many issues may reoccur within a short time, and frequently the individual doesn’t imm...
Hi All, I am receiving the following error when attempting to Machine Translate in the KTT - "Error while performing translation. If this persists, please contact administrator." The plugin dynamic translation is already activated. Please guide/hel...
Hi how to take report on case table in below scenarios. 1) The time taken by a assignee or agent to resolve the ticket from the actual mean time along with the name of the assignee for whom the ticket has been assigned 2) The number of tickets the pe...
Hi all, I have question on Integration. I am using Scripted REST API to consume the data on ServiceNow system. Below is the sample payload. I am able to get the individual attributes like Name, country etc and able to map with target fields on Servic...
Hello, We are progressing through final development stages of the CSM portal in ServiceNow and had the following question: Can external customers (accounts) create/edit/view Change Requests? So far, we’ve only been able to implement C/R cases for ou...
