HR Skills Auto-Assignment

edupaz
Tera Contributor

Hello,

I would like to learn more about how HR Skills work for auto-assignment cases. I understand that it operates with matching rules and that these rules are linked to a Script Include. Could anyone provide more details on how I can assign an HR case based on HR Skills?

Additionally, is there a way to generate a report to see which HR skills are in high demand?

Thank you.

1 ACCEPTED SOLUTION

AshishKM
Kilo Patron
Kilo Patron

Hi @edupaz , 

 

Please check this link

https://www.servicenow.com/community/hrsd-articles/the-basics-of-hr-assignment-rules/ta-p/2309401 

 

and go through this nowlearning course "Skill" module for more details.

 

https://learning.servicenow.com/lxp/en/hr-service-delivery/human-resources-service-delivery-hrsd-fun... 

 

AshishKM_0-1741299412323.png

 

Regarding the report, it depends on the organization's HR Services ( like, onBoarding, offBoarding, Separation, Termination, Bonus, Visa, Travel, Business Card etc. ) 

 

-Thanks,

AshishKM

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

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4 REPLIES 4

AshishKM
Kilo Patron
Kilo Patron

Hi @edupaz , 

 

Please check this link

https://www.servicenow.com/community/hrsd-articles/the-basics-of-hr-assignment-rules/ta-p/2309401 

 

and go through this nowlearning course "Skill" module for more details.

 

https://learning.servicenow.com/lxp/en/hr-service-delivery/human-resources-service-delivery-hrsd-fun... 

 

AshishKM_0-1741299412323.png

 

Regarding the report, it depends on the organization's HR Services ( like, onBoarding, offBoarding, Separation, Termination, Bonus, Visa, Travel, Business Card etc. ) 

 

-Thanks,

AshishKM

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

edupaz
Tera Contributor

i AshishKM,

 

Thanks for that! It was very helpful, and I now understand the logic behind this auto-assign feature. However, how does the Level Type in HR Skills work with Auto-assign?

 

Thanks!

Hi @edupaz , 

 

Thanks for reply, can you please accept solution and close this thread. 

 

-Thanks,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

edupaz
Tera Contributor

Hi, 

 However, how does the Level Type in HR Skills work with Auto-assign?

 

thanks!