We are facing one issue in the “if” logic of inbound flow designer to check the certain state value. Based on the condition record will be updated . When the flow is executed, “state “ is taking choice display value, rather than value. Label of the c...
Hello Friends, We are using a CSM application and we are assignment cases to a Group : Support Desk and this group having role : sn_customerservice_agent. There are 16 members in the Group but some members are not able to view cases from backend an...
I want to add background color for label with grey color
how to add additional comments in ServiceNow Portal
I created a field called Child Count in the MIM scope. Basically I want a business rule that add's one every time a Child is Added or Subtracts one if a child is removed. Basically I want the Child Case related list counted. Any ideas?
Hi Team, When user is trying to send an email to servicenow, getting an error "Email ignored by 'Ignore sender' filter". I checked email filter is has condition to ignore if header contains "mailer-daemon" or "postmaster". Postmaster keyword was t...
Is there a way to add text to the agent workspace banner as shown below? It seems that the left side is reserve for the logo and the right side is reserve for the search bar. On the other hand, could I display a message or popup message each time ...
I am using the below e-mail script to use the Parm 2 values in "CC" for e-mail notification. email.addAddress("cc",event.parm2); But, its not sending to "CC" in the e-mail.. Please help..
Hi Can anyone tell me how I remove list entries from the csm/fsm configurable workspace? OOB the list contains CMDB which we don't want to have visible but even though I have marked that as non active in the configurable workspace guided setup (creat...
Hi Guyss!! How to add a dynamic filter to interactive filter on a dashboard? My case is to create a interactive filter to allow users to filter on a user for which they want to see cases related to accounts that they are account team members for. Ple...
Hello Everyone, I need some help from the community. I have a survey name "IT onboarding survey" created as requested by one of our customer (Shaukat from Helpdesk team). This survey will be sent out to all new joiner in our company who just finished...
Hi i have a requirement where i have to change the needs attention flag when user adds a comments on it. To do so i wanted to alter the case action status rules. I didn't find the case action status rules in my PDI. Can any one guide me how to go ...
Hi, What is the purpose of the following OOB fields in Accounts(customer_account) table in Customer Service(sn_customerservice) module? 1. Registration Code 2. Account Code We're importing account information from third-party sources. In this case...
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