Hi Team, I have a requirement that Based on Requester's last name starting Alphabet i Need to assign the catalog task to Specific Assignment Group (they have given 3 Assigment Groups) Condition : (if lastname (A-I or N) ASSIGMENT GROUP 1) (if lastnam...
Hi Team, We have lot of survey's configured in the our system, by default the Expiration date is setting to 14 days from the day assessment created. We would like to change the expiration date of some of the survey's. I tried to update the schedule p...
i am getting an error getElementsByClassName(). how can i resolve it? for getting the attachments length i have used this method
dear Expert, I'm creating a survey that I want exceute it once(sheduled periode).the duration of the survey is 14 days. the problem is that users can take the survey even the due date is exided. how can I solve this.
I want to put a widget up on our portal so house our Customer Service Guide. So I want to put up an icon so that when the user clicks on it they will automatically get a PDF downloaded. I created an Icon Link referring back to a KA with the attachme...
Hi all, For some reason, external customer when hit search on the search bar on front page they receive below 404 error: They are able to logon fine to the portal, but only when they hit search on the front page, - Checked knowledge base > (custom kn...
According to the documentation: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/reference/csm-integration-sm-request.html it's possible to associate Requests to Cases. I have achieved th...
Needed to reassign a INC to someone I do not know, to do so I need the group they are part of to find them.
Hi All, I have a requirement for on-call schedule for roster. I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then if a incident is raised in shift A should be assigned to ...
In the developer instance for Orlando, knowledge articles show Copy Permalink. My organization's Orlando instance does not show this, is this a plugin that needs to be turned on? I've tried searching around for documentation but not able to find anyt...
Hello All, I have a requirement where on a Catalog item for table 'sn_customerservice_case', there is a variable "u_regression" which needs to be hidden if the logged in user/contact's company has a country "France". (User > Company > Country). I tri...
Am trying to change the status of A task ticket for example ( TASK12345) from open to close completed using inbound email action. it will be one number or more that one on the email body, how the system will trigger that and do the action that we loo...
Hi All,I am doing a project in college and I have developed a web-app,in which I have to add a module, to reset the password of the user in my web-app as well as in servicenow at a time.How shall I implement this? Kindly suggest me some some Service-...
Hi everyone, What is the difference between watch list and worknotes list?
Dear community My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website. I would like to remove this butt...
