HTML Editor - New fonts added to tinyMCE does not show up in the font selection list
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2023 10:57 AM
We need to add new fonts to the HTML Editor. I tried to modify glide.ui.html.editor.v4.font.collection by adding a new fonts Montserrat=Montserrat;, remove fonts and rearrange the order in the string. Nothing seems to make any difference, it seems like I am not updating the right file, but glide.ui.html.editor.v4.font.collection is what is listed in the UI properties. Any thought on what else to check?
We are on Utah release, below are the screenshots:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-02-2024 10:34 AM
Try having your font mentioned in lowercase after the = symbol and move it up if possible. Maybe the list is truncating.
Please mark solved or helpful if so.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-02-2024 01:40 PM
I changed the font to lower case and moved it to the front of the font string but it did not make any differences.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-02-2024 03:47 PM
Try adding your font to the property "glide.ui.html.editor.v5.font.collection" instead of v4. I can't recall when they switched exactly, but as of Tokyo anyway, the v5 version seems to be the one in use. If you don't have that property on your instance, you might try creating it.
Also, as a work-around you can add fonts directly within the HTML body of a field. You can use the example here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754969
If you paste the top part directly into the source you can see the results when you save.
Michael D. Jones
Proud member of the GlideFast Consulting Team!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2024 09:58 AM
Thanks Michael, adding font to glide.ui.html.editor.v5.font.collection makes the font available in case detail
However, the font does not seem to be available when composing an email, any idea what else to update? Thanks,