Navigate to Page collections in UI builder -> SOW - Record tabs middle -> Deactivate problem task related list SNC
1. Create a script include in Problem Management for Service Operations Workspace scope
var SOWProblemRouteUtilCustom = Class.create();
SOWProblemRouteUtilCustom.prototype = Object.extendsObject(sn_sow.SOWDefaultRecordRouteUtil, {
initialize: function() {},
getOtherRoutes: function(table, sysId) {
if (sysId != "-1") {
this.RESULT.relatedListRoutes.push({
"route": "related_list_collection",
"fields": {
"show": true,
"relatedListTabName": "fix_tasks"
},
"label": gs.getMessage("Fix Tasks"),
"options": {}
});
}
return;
},
getListsForRelatedListTab: function(relatedLists, table, tabName) {
if (!relatedLists)
return;
var improvementIntiativesList = "REL:55cc7d9e73131300ed1831ff2ef6a7c9";
var excludeLists = [],
lists = [];
var fixTasks = gs.getProperty("problem.fix.records", "change_request.parent,rm_defect.parent,rm_release.parent,rm_enhancement.parent,sn_cim_register.source_id");
if (fixTasks.includes("sn_cim_register.source_id")) {
fixTasks = fixTasks.replace("sn_cim_register.source_id", improvementIntiativesList);
}
fixTasks = fixTasks.split(",");
var fixTaskLists = [];
if (fixTasks.length > 0) {
fixTaskLists = relatedLists.filter(function(rl) {
return fixTasks.indexOf(rl.value) > -1;
});
// Adding these to the exclude list so that they do not repeat on the related_list tab
for (var i = 0; i < fixTaskLists.length; i++) {
excludeLists.push(fixTaskLists[i].value);
}
}
if (tabName === 'fix_tasks') {
lists = fixTaskLists;
} else if (tabName === 'related_list') {
lists = relatedLists.filter(function(rl) {
return excludeLists.indexOf(rl.value) === -1;
});
}
return lists;
},
getRelatedListConfig: function(table, sysId) {
var excludeLists = [];
var result = {};
var improvementIntiativesList = "REL:55cc7d9e73131300ed1831ff2ef6a7c9";
var fixTasks = gs.getProperty("problem.fix.records", "change_request.parent,rm_defect.parent,rm_release.parent,rm_enhancement.parent,sn_cim_register.source_id");
if (fixTasks.includes("sn_cim_register.source_id")) {
fixTasks = fixTasks.replace("sn_cim_register.source_id", improvementIntiativesList);
}
fixTasks = fixTasks.split(",");
for (var i = 0; i < fixTasks.length; i++) {
excludeLists.push(fixTasks[i]);
}
var relatedRecordTab = this.RELATED_RECORD_TAB;
relatedRecordTab["exclusionList"] = excludeLists;
result = [{
"label": gs.getMessage("Fix Tasks"),
"id": "sow_problem_fix_task",
"exclusionList": null,
"inclusionList": fixTasks
}];
result.push(relatedRecordTab);
return result;
},
handles: function(table, sysId) {
return table == "problem";
},
getCreateRelatedListUrlByTableName: function(problemSysId, tableName, fieldsToCopy) {
if (gs.nil(problemSysId) || gs.nil(tableName))
return;
var problemGr = new GlideRecordSecure('problem');
if (gs.nil(problemGr))
return;
problemGr.get(problemSysId);
if (!problemGr.isValidRecord())
return;
var url = tableName + '.do?sys_id=-1&sysparm_query=';
if (!gs.nil(fieldsToCopy)) {
var defectGr = new GlideRecordSecure(tableName);
defectGr.initialize();
var fieldsArr = fieldsToCopy.trim().split(',');
for (var i = 0; i < fieldsArr.length; i++) {
if (gs.nil(fieldsArr[i])) continue;
if (defectGr.isValidField(fieldsArr[i]) && problemGr.isValidField(fieldsArr[i]))
url += '^' + fieldsArr[i] + '=' + problemGr.getValue(fieldsArr[i]);
}
}
url += '^parent=' + problemSysId;
return url;
},
type: 'SOWProblemRouteUtilCustom'
});
2. Navigate to sys_extension_instance.LIST
Create a new record
