I need to remove this support option.

[brandon_bakowsk]

I cant seem to find an answer on how to remove the "Create case for a product" option completely, does anyone know? 

Bonus points for helping me rename the "Create Case for Install Base" button as well

[VikMach · Accepted solution]

Hi @brandon_bakowsk - You could make "Create case for a product" inactive. It is a record producer. Located at - https://MYSERVICENOWINSTANCE.service-now.com/sc_cat_item_producer.do?sys_id=de45c412c312310015519f29...

See snip below.

Similarly find "Create Case for Install Base" in "sc_cat_item_producer" table or "sc_cat_item" table and rename it as you wish.
Waiting for bonus points! 😉

Thanks,
Vikas K

[brandon_bakowsk]

Oh that is perfect thank you so much! 

All of the bonus points for that one! 😃

[VikMach]

Welcome!