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02-13-2022 12:07 PM
In Native UI we can see if more than one person is viewing the case.
we can see who all are viewing at the same time
How to enable the same in Agent Workspace
Solved! Go to Solution.
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02-13-2022 12:12 PM
Hello,
To my knowledge, that functionality still doest exist in AW in Rome release as well.
Even I am looking for that functionality, but that is not available in AW
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02-13-2022 12:12 PM
Hello,
To my knowledge, that functionality still doest exist in AW in Rome release as well.
Even I am looking for that functionality, but that is not available in AW
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02-13-2022 12:17 PM
Presence is still not supported in Agent Workspace (One of the many reasons I still dislike it along with having no Section tabs, no field decorators, slow load times etc etc). It is planned in a future release, but still not there as of San Diego. Try upvoting this Idea and maybe ServiceNow will give it more priority:
Regards
Paul
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10-13-2023 02:21 PM
the link no longer works. Can anyone please share the correct link, or comment whether this feature has made it's way out yet (we're on Utah CSM)?
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11-07-2024 10:47 PM
Is this functionality available now in recent versions?
