I want to make comments mandatory when approving the request at the RITM level for particular catalog form
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04-21-2022 07:44 PM
I need to make comments mandatory when RITM goes for 1st approval only in particular catalog form.We have 2 approval levels but I need to make comments mandatory at 1st level approval only.Can someone help me on this?
Thanks in advance.
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Customer Service Management

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04-21-2022 11:48 PM
So this could be achieved with a client script or ui policy on the sysapprover_approval table.
You would need to use AJAX in your client script, and a related client-callable script include to check the necessary conditions, such as:
- what is the sc_cat_item linked to the sc_req_item (is it the one you need, if not, the condition should fail)
- what level of approval is it. this depends on your logic but e.g. this could be checked by the approving group, or perhaps base don if/what kind of other approval records exist/don't exist for this Requested Item.
Then have your condition return true or false depending on those checks.
I don't think you can just use the condition builder for UI Policy, but you can experiment and see if it will be enough... checking the cat item shoul dbe possible that way but not sure about checking which approval it is.
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04-24-2022 10:57 PM
Hi Tomasz,
Can you help me with the script please