Forum Posts
Resolved! SN Learning Welcome to ServiceNow Micro-Certification Assessment Simulator Task 5 Issue
Hi all,I'm currently going through one of the ServiceNow Micro-Certifications called "Welcome to ServiceNow". I'm pretty familiar with ServiceNow and have been buzzing right through the tasks. However, I am stuck on Assessment Simulator Task 5: Ord...
Resolved! Need link for the Base User Stories (CSM and FSM)
Hello All, I am looking to download the base user stories for CSM and FSM Module and dont have the link to do it. Could some one please share me the details so that I can download it. Thanks.
CSV export Arabic language
We have installed Arabic OOTB plugin for translation. The Excel export is working as expected. But the CSV export is not getting translated and the Arabic words are morphed into '?????'.
How do we tag Resolution SLA from the time the ticket got responded
Hi Folks, I have query on SLA definitions. I have to create Both Response and Resolution SLA for the same case record. Response SLA start condition would be State == new and Stop condition would be State != New. Now for Resolution SLA the start condi...
Checking the role of opened_by in Problem table
Hi,I want to check the role of the opened_by user in problem table of customer service management. I am stuck in the middle of writing if condition. Can someone help in phrasing the right condition. Please see the below attached image for reference. ...
Resolved! How to write transform map script to check the contact's email is duplicate or not.
Hi Guys, Need small help ....How to write transform map script to check the contact's email is duplicate or not.If duplicate email is found then ignore that record and populate a message that 'Duplicate email'. Thanks!Chhavi Agnihotri
Notification is sending only first 5 member of assignment group
Hi All,When incident or case was created, Notification should sent to all members of assignment group. But here Notification is sending to only first 5 member of assignment group , remaining member not receiving notification. Anybody help on this? In...
Resolved! How to have records in CSM Workspace with no preview
I created a new viewport in the contextual sidebar in the CSM/FSM Configurable Workspace on the default page of a record, where as a component we have a tab with four components List type. Since the records in these tables cannot be modified but only...
JavaScript Error: UXF Shortcuts Issue on CSM Portal During Impersonation
I am encountering a UXF Shortcuts JavaScript error when accessing the CSM Portal while impersonating a user. After a few seconds, a pop-up error appears, and the console log shows:"[UXF Shortcuts]: An error occurred while fetching keyboard shortcuts ...
Modal/Popup within the related list button
Hi All, I have an requirement for need to create the custom button in the csm workspace related list tab while i'm clicking the button that should be open the popup window(Modal) with the string field and having the two buttons called confirm and can...
Custom button in the workspace related list action
Hi All, I have an requirement for need to create the custom button in the csm workspace related list tab while i'm clicking the button that should be open the popup window(Modal) with the string field and having the two buttons called confirm and can...
Creating Custom Matching Criteria
Hello. Could you please provide instructions/guidance/documentation on how to create custom Matching Criteria? The documentation provided in the product doc site is too basic and doesn't provide the details. Thanks What my customer is trying to accom...
AWA Chat assignment rule - Assign by least capacity
In the AWA Chat assignment rule, is there any way to assign to the agent with the least capacity? This would enable us to have the minimum amount of agents using chat as possible rather than giving lots of agents one chat. Alternatively is there a wa...
Adding the email tab to List View Quick Edit
Hi AllCan you advise if there is a way to add the email tab to the quick view section of a CSM list viewThe tab populates if you are replying to an email but not always present withoutIs there a way to have this present on every quick view
