Hi,I'm attempting to bulk edit the state field in the CSM workspace. I have admin access, but I can't edit it. I attempted to create an ACL for list_edit, but that too did not work. Can somebody assist me with what is missing on my end?Thanks,JRY
Hi I have successfully completed the setup of the Amazon Connect integration with ServiceNow. I would like to know what the next steps are after the setup is complete.Any guidance, resources, or step-by-step processes will be greatly appreciated. Tha...
I want to hide the text in the red frame of the image.If anyone knows how to do this, please let me know.please help me,,,thank you
Hello everyone,We would like to provide our customers with an overview in our customer portal where they can see which CIs and services are currently undergoing maintenance. We would like to use the Data Portal List Widget for this.We have already in...
I have a catalog item having 3 variables all are lookup selectbox and having refference for all 3 variable as cmdb_ci_server in which owner and os field is read only. If I select owner name it should populate me both Owner and OS . When I try my clie...
Please have a look once. I am trying to create a problem for case , but the state ui actions are not displaying while creating problem.Could you please help me with it as soon as possible.
How do I make ITSM topics (such as Email Issues) visible to external CSM contacts on the CSM portal? Publish makes them visible on ESC and SP to internal users but they are not available on CSM portal.
I have a customer that noticed that they could not see an email that was sent as a reply to a notification from ServiceNow. We noticed that on our end we could see the incoming email in the "Activities" section along with all the comments on the case...
【Overview】The configuration of sn_apptmnt_booking_service_config is complex and not user-friendly.【Objective】Allow users to configure appointments directly from a calendar interface.【Environment and Prerequisites】ServiceNow Version: XanaduCurrent Con...
Incident number unable to copy from incident from. Incident number filed read-only value.starting from this morning I have a “strange” error with Service Now: it’s not possible for me copy data from several fields (here below in yellow) but I can cop...
Hello team, I have a case of creating cases from emails from external people, from this point I know that there is an Inbound Email Actions called "Create case using prefix", but... is there a way to create a similar one with the same operation but t...
I have a report created and need to automate and schedule this report to trigger every day an email to the mailbox. Anyone please explain me with screenshot
I created a catalog client script for onchange script for variable "u_technical_help_sub_category"function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var descriptionValue = g_form.g...
I have created a playbook. How to make it available in the CSM workspace.
Hi All,Can anyone please help in fetching values from incident table to MIM task communication template (intial comm, final comm etc.)
