Resolved! data precedence rule not working properly
We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing?
Forum Posts
How to edit tags using workspace lists?
Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...
testing list
creating testing list item1item2item3item4 different list itemitemitemitem
Public Survey with available Case record number and contact in Assessment record
Hi Snow Community, Im trying to have a PUBLIC survey that also gathers the Case ticket number and Contact information without asking to login,This Public Survey will be triggered 100% of the times when a Case ticket is Resolved,I already have the Ema...
for demo how to download or install solarwind inigartion app from serivce now .
i want to integrate with service now with SolarWinds Please help me
Create incident reports
Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?
Activity stream Showing the Different name instead of system when need attention updated by user
Hello Everyone, I am facing this issue from last few days.Could you please have a look and provide me the better solution for this. Issue: When user change the need attention field that time system puts his comment as "action status needs attention ...
Resolved! update the description of the new record with existing
How can we solve this.. I am getting so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.
Work item sort order sometimes working and sometimes not working (unexpected behaviour)
I have created 3 work item sort orders I want to sort cases in inbox based on due date (future date derived from SLA breach time)I want the expiring due dates (i.e near date time to be on top of the queue)For example,if a case (001) having due date o...
How to sort inbox work items?
HelloI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date?
Resolved! error messages on portal
Is it possible to stop auto dismissal of error message which come on portal or increase the stay timing.
Incident Event trigger based on Assigned
send notification when assigned is not updated the incident form before 18:00PM.
contextualTableConfigMapping_main missing
I can't find the contextualTableConfigMapping_main on the UX Page Properties list (sys_ux_page_property.list).Please, how can I activate it or make it visible?I'm using a Xanadu release.
need to show open task count in the navigation panel in workspace.
Hi Folks, I have a requirement to show the open task count in the navigation panel in the workspace. like below image number 3 is showing, I want to show no of open tasks in the workspace.
Resolved! Populate certain values from associated Complaint to Complaint task Description
The use-case is to Populate certain values of Complaint Case to associated Complaint Task before the Complaint task is saved. I have tried onChange of assignment group client script, calling GlideAjax: Please find scripts below: Client Script: var gr...
