I want to remove the priority and state underneath the short description on my case form in Agent Workspace.

[Bryan3]

I would like to remove the priority and state indicators in agent workspace when reviewing a case. Please see screen shot attachment. How can I accomplish this?

[Allen Andreas · Accepted solution]

Hi,

You can search for "Form headers" and then click the module within the workspace app. From there, select the table this is relevant to and adjust the "Secondary values" accordingly.

More information can be found here: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Community Alums]

Hi @Bryan ,

This is pretty Straight forward :

1. Navigate to Workspace experience > Workspace Form headers:

2. Search for "Priority" under "Secondary" fields like below:

3. Mark the State and Priority "False":

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Bryan ,

Kindly let me know if the answers helped you or you have anything else which needs attention.

Else, please mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep