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How to edit tags using workspace lists?

Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...

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Fer Ortiz by Tera Contributor
  • 695 Views
  • 3 replies
  • 1 helpfuls

Create incident reports

Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?

pavanb00 by Tera Contributor
  • 813 Views
  • 7 replies
  • 0 helpfuls

Resolved! update the description of the new record with existing

How can we solve this.. I am getting  so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.  

purnendutiw by Tera Contributor
  • 751 Views
  • 8 replies
  • 1 helpfuls

How to sort inbox work items?

HelloI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date? 

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rubesh_u by Tera Contributor
  • 475 Views
  • 4 replies
  • 0 helpfuls

Resolved! error messages on portal

Is it possible to stop auto dismissal of error message which come on portal or increase the stay timing. 

Prakash_S by Tera Contributor
  • 490 Views
  • 2 replies
  • 1 helpfuls

Resolved! Hide the agent name from the activity stream on the portal

In the conversation widget I only want to hide the agent name. I am not sure how to do it because both agent and the user who created the ticket is coming from {{::e.name}} which is coming from data.mergedEntries Please help me how can I remove agent...

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