Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
Cancelled is showing as Inactive in native view BUT, i can still edit the case in csm portal view. How can we fix this issue.
The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated. Thanks,Roopa
while looking at older cases regarding and an issue with emails and references we have discovered that cases raised in August, September and October are not showing any emails, they should have at leas have emails sent to assigned groups and consulta...
Has anyone here worked with ServiceNow CRM to streamline sales, service, or order management? I’m looking for some expert tips and best practices to improve efficiency and boost productivity across the front, middle, and back offices. Any advice on m...
Hi All, Can please someone suggest me which App to configure for Customers in CSM. Regards,Pragati
Hello All, I am trying to get the URL parameters from the onLoad Client script when catalog item is loaded, here we are using an issue where in few scenarios the complete URL is getting loaded before the client scripts are running where in some scena...
Hi Team,I am new to Workspace, when we select any record from List in Service operation workspace, open record in that we have Filter option and inside of filter option we have "Advance View Option" but that option is not visible for. How we can achi...
What is the maximum number of user groups that we can create ?
"Request Info" and "Proposed Solution" both OOB UI actions are present in ServiceNow, and it is visible when case state is"Open".but that got visible some time under manage case Group Ui action.
As per the requirement when somebody raise one request on the bases of that one record gets created in another table "Assignment data lookup"I have found this activity in the workflow of request , but unable to understand the code as i am required to...
Hi Team, In the incident form , there is a related list called Change Request, in that I need to hide the Edit and NEW button for only itil user how to do that.
Hello Everyone,i have requirement where i want to change the order of Faceted Search widget top navigation. as in the image you can see whenever i search this section appears which is in the red box. i can change the order label of the top navigation...
承認フォームの承認対象(document_id)右レコードをプレビューボタンを押下すると、要求アイテムの情報が参照でき、こちらの要求元(requested_for)がログインユーザーではないとき、承認_表示というフォームボタンを承認テーブルに表示させたいと考えています。このような表示させるテーブルとは異なるテーブルの情報を条件に入れる方法をご存知でしょうか。 現在下記条件を設定しているが、下線部分(要求元!=ログインユーザー)が上手くいっていない部分です。current.state == 're...
We made on load client script using g_scratchpad functionality to hide state choices on sn_customerservice_case table.In native UI its working fine but in CSM/FSM Configurable Workspace its not working.What might be the root cause ?
