Import MS Teams chat in Incident record

[Nenad Berbatovi]

Hi,

I configured MS Teams chat within the Incident record (in Service Operation Workspace). Everything works fine. But, I can not find the option to import MS Teams chat in incident record. How to configure this feature?

Best regards

Nenad

[Paul Curwen]

Follow this: Customize Start Microsoft Teams chat UI action

[Frank Cheung]

Hi Paul,

I have the same issue. I've tried configuring as suggested (teams1.png)

but can't find any import button on the SOW incident (teams2.png)

any ideas?

many thanks.

[Frank Cheung]

Hi Paul,

Any suggestions please? This is kind of a show-stopper for us.

Many thanks.

[Nenad Berbatovi]

Thank you for your replies.

I remarked that my post is not in the right community. Can I move it to the right one?