Reference site for Service Portal design
Is there a website where I can see a list of demos like demohub as a reference for the CSM Portal application? Is there any site that can help us as we currently do not have access to Demohub?
Forum Posts
Weighted Value Calculation Framework
Hi, I have a table with field 'priority'. 'Priority' depends on multiple other field values that from the table's related list records or record type field's value under same record. Planning to give those fields arithmetic values then bringing a ...
Resolved! How to configure what lists are shown in CSM agent workspace?
Hi, I'm configuring CSM agent workspace. How I can configure what lists are shown in CSM agent workspaces list view? (see picture attached). I don't want to create new list view, I don't want to configure lists what are shown there, I just want to hi...
What is the difference between CSM and FSM in ServiceNow
I would like to understand how is CSM and FSM different from a data-model perspective. Could someone give me some idea on this please.
Updating catalogue variables in flow designer
Hi, How will I be able to update a catalogue variable using the flow actions? Thanks.
Resolved! Valid to field should display message when is set to more then 1 year
Hi, i have a requirements as follows: 1: User will be allowed to set the date 1 year from the date of submission. Date cannot less or exceed the 1 year timeline. 2: Users with Knowledge manager roles can modify the "Valid to" variable dates and can ...
Not able to select groups in assignment group field in cases?
Hi, We are facing an issues i.e., we were not able to select groups in assignment group field. 1.We have a dictionary override for the assignment group field in parent table and it is not satisfying the condition 2. we have a business rule that whe...
Resolved! Ability to reassign cases to another person in a same group.
Once a request is assigned to one member of an assignment group, there is a requirement for another member of the same group to be able to reassign that ticket to themselves. The current state is that once the ticket is assigned to Person A, Person ...
Resolved! How to route to custom pages instead of OOTB pages for a newly created portal?
Hi Guys, We implemented Idea Portal in Community.But we had some CSS changes and so instead of doing it in OOTB portal and widgets , I created a new portal similar to OOTB idea portal ,cloned all the pages and widgets and made changes to them. 1.Now ...
Please correct the following errors before save or publish: Error Evaluation
Hi there! I'm just making Erro Evaluation of CustomAction.However I can't use empty field. when I push the Publish button using empty field,　pop-up appear on the screen. What should I do next?
Resolved! Add User into additional comments using "@"
Hi Community, Is it possible to add a User in the Additional Comments using the "@" but that User has a DL (Distribution List) as an email? I see when is a User that has a normal email, it sends the comment, but when the User has a DL as its email, i...
Terms and Conditions to login in CSM
Is there a way I can configure that when a customer logs in our CSM Portal, they are requested to accept Terms and Conditions to login? Also, I need to save somewhere the answer the client gave (accept/reject).? Thank you!
Resolved! How to add roles sn_incident_read and sn_incident_write to user?
Hi, I'm trying to add roles sn_incident_read and sn_incident_write to CSM user, so user could raise incident from case as this documentation says. According to this documentation, I should install ITSM roles -plugin to instance, so I could add these ...
Need KM Subscription: Article Commented notification send to the KB owner instead of the author/revisor
So I know this notification is triggered by the event sn_actsub.notify_about_article_commented which seems to be triggered by the script "Activity Fanout Manager for KM" but thats where I get a little lost. Theres another event in that script, sn_act...
Resolved! Modify the Notifications Body with Variable details that are filled by the User.
After all request forms are submitted, update the description of the case that is generated with all of the variables filled out by the requester on the form. Add 'Description' to all notifications that go to the fulfiller. This should be done in al...
