Hi , I have a requirement where there is a field of type list (Users Who Worked the Case)referenced to sys_user table . There are 3 other fields refernced to sys_user table :Initial Assigned to,Assigned to ,# of Outreach Attempts Needed to Resolve ...
Hi, How I can configure list layout in CSM agent workspace? I thought this would'v been possible by changing list layout of this specific table from back end's slushbucket, in this case from table sn_customerservice_case_list.do, but changes I do the...
Hi folks, I want to override this NOW logo in all notifications and company address (at the bottom) in email layout Employee notification layout We have domain separation and I created a clone in sys_email_layout and sysevent_email_template with nece...
Hi, We've currently setup case templates that automatically add comments, and change fields however cannot use dynamic variables and was wondering if there was a way. Using Response templates seems to solve this but you cannot pin them so you have t...
Can anyone help me to understand Response template in agent workspace
Hello experts, Please can someone tell me if it's possible to have condition when selecting value for reference field filter? For example, I have a reference field GeoUnit Country that is referencing the location table. What I realized that, the drop...
I have created a email notification script in parent table and when i tried to add or remove any variable, it is reflecting in all email notification (child table). But when the child table do not contain the variable which i newly added is showing a...
I have created a view named " default view" . I have to rename it . But there is no option found. Can someone help me how to rename the view name which i created.
Hi, I'm implementing CSM module to customer. I'v configured all the case form layouts ect to CSM agent in Workspace view. When dummy user tested this module, the CSM agent default view somehow changed to Case view, and because of this, configures I'v...
Is there a website where I can see a list of demos like demohub as a reference for the CSM Portal application? Is there any site that can help us as we currently do not have access to Demohub?
Hi, I have a table with field 'priority'. 'Priority' depends on multiple other field values that from the table's related list records or record type field's value under same record. Planning to give those fields arithmetic values then bringing a ...
Hi, I'm configuring CSM agent workspace. How I can configure what lists are shown in CSM agent workspaces list view? (see picture attached). I don't want to create new list view, I don't want to configure lists what are shown there, I just want to hi...
I would like to understand how is CSM and FSM different from a data-model perspective. Could someone give me some idea on this please.
Hi, How will I be able to update a catalogue variable using the flow actions? Thanks.
Hi, i have a requirements as follows: 1: User will be allowed to set the date 1 year from the date of submission. Date cannot less or exceed the 1 year timeline. 2: Users with Knowledge manager roles can modify the "Valid to" variable dates and can ...
