Hi Team, We have integrated the Amazon Connect Instance with ServiceNow instance. The dialer visible on Agent Workspace is default CCP dialer. As we have a customized CCP dialer . Can we integrated that dialer with ServiceNow
We have an issue where we are trying to determine what role to give the customer in order to submit cases and communicate through the CSM portal.The issue we are running into is that we cannot find a role to provide the user that gives them access bu...
Hi For MSP, Please could any one help me with RFP document of ServiceNow services for ITSM, CSM, SPM, Security, GRC and ESM/HR?
Hello everyone,When I sent mail(first) from outlook to servicenow, it was not reflected to servicenow. after this situation (sixteen hours later) I again sent another mail(second), at same time it was reflected to servicenow together with the ma...
I am relatively new to ServiceNow and I am having the following issue when importing data to a table. I have 7 Date fields in my transform map: u_lease_expires, u_purchase_date, u_retired_date, u_warranty_expiration, u_picked_by_beneficiary, u_order_...
I'm sure this may be common knowledge to some but I am unable to find the answer. What role is required to be able to update the mobile phone number on my user profile?
Hi Guys, I am exploring the Standard CSM Portal an a dev Instance.I have setup a contact "Thomas Müller" his Account is "ITEM Kunden Account Nr1" and he has the role"sn_customerservice.customer"The CSM Portals shows as expected all cases of his accou...
Hi,Through REST api we are sending records to third party ..how to check which records are passed through api.Thanks in advance..
I a select box there are 2 variables ie: red, green choice: red - should have the background color redchoice: green- should have the background color green I attach the picture of that variable. Please help me to do this.
Hello everyone, We recognize that the recommended browsers for ServcieNow are as follows.・ Google Chrome (from the latest version to the release version two years ago)・ Microsoft Edge (from the latest version to the release version two years ago)・ Fi...
When the case ticket is created.Two tasks are created automatically i.e 1)task 1:Default 2)task 2: Early When the task 2 is closed with incomplete status, then another two tasks gets created automatically3)Task 3 : Remedy4)Task 4: Default when the ta...
I have a MVRS that contains a label + multiple check boxes and another multiline text field. I need to capture value of checkboxes if true into the Task short description. The user has the ability to select multiple checkboxes so the Task short descr...
HiCan anyone describe here detailly, like what configurations needs to be done for displaying the timeline data on the case form. As for me timeline data is not displaying on the case form.(Case Module)Thank you
Hello everyone, so we just installed the skill determination plugin and we would like to automatically add a "Ambassador" skill on our cases if the contact is an ambassador without using a business rule. Is it possible to do this or if we need to con...
