Forum Posts
To read a Barcode Attachment from Native UI or Portal Side
I am trying to read a Barcode Attachment attached to a Customer case record. Is there any way to configure this?
Resolved! Unable to configure style in workspace.
I have configured a style in native UI where a clock sign is shown against a field in form view and list view when a condition is met. Now, as a part of migration to workspace from native UI, I am planning to configure a similar style in workspace bu...
Resolved! How to enable caluclated field type for a field in case table
Hello community, I have created a new field on case table through the dictionary but under the caluclated value section the caluclated field is read only . Can any one tell me the answer how to disable the read only
"Component is not configured" error on CSM/FSM workspace.
The below error occurs after saving interaction. This happened only the first time when I opened the instance in the morning. It's not occurring if I create interactions after that first interaction. The error disappears after reloading the form on t...
Can you utilise Customer Central Functionality on Internal User Field Instead of Contact Field?
Hi, Is it possible for us to make use of the Customer Central functionality (Customer Information & Customer Activity), based on the 'internal user' field on our case form instead of the 'contact' field. Reason being, is because we are not currently ...
Fill Mandatory Fields error message is not showing the field to be filled
I am setting up a new case type. The case will be created from a Record producer. After the case is created, when we try to make any changes to the case record we are getting an error message as below.I have cross checked and all the mandatory fields...
How to show forum membership approvals for forums admins in Portal ?
Hi ,We have a requirement to show Forum membership Approvals to be Showed in the portal level for Forum Admins . Using this table as source table under approval : sn_communities_forum_membership_approvalsI have created a menu item like below : Its sh...
How to create a task request from Request
Hi Can any one guide me how we caonfigure the Task as Requestwe have OOB task which available in Requet Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create Request) ...
Export to pdf option on email tab in CSM Agent workspace
I want to create Export to PDF option in CSM Agent Workspace same as outlook save mail option.I have created UI action with following workspace client script, but it didn't work:function onClick(g_form) { var sysparm_table = g_form.getTableName(); ...
Notifications to survey include adding optional questions: name and email address.
Create new survey Closed Case Survey.For the he following need to be created Closed Case SurveyFor Name field validation required:1. At the top of the form, add a field called Name: If the user is authenticated, it should populate their name. If th...
Resolved! Ranking method in Routing and assignment
What does this Ranking and Display Option mean in matching criteria in servicenow?
Can we test workflow in ATF for scoped application?
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
How to limit 10 records per Incident
Hi all,I have requirement where, I have to check if parent record(INC0000111 ) has 10 child records , if the 10 child records are created then I should get a error message and should not be able to create more than 10 record's for a parent record.