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Show announcement in Agent Workspace

Hello Experts, I have a requirement to show the announcement on the Agent Workspace landing page. I am new to agent workspace and confused on from where to start. What I tried- I have created the record in Now Experience Framework --> UX Banner Annou...

Abdul Azeem1 by Tera Contributor
  • 4296 Views
  • 6 replies
  • 4 helpfuls

Resolved! get attachment.sys_id before catalog item is submitted

Hi all, i need to have somehow to get attachment.sys_id before catalog item is submitted. (so I can't use current.sys_id...)The use case is as follows: check whether the file is in the correct format, size, etc.  

How to use both Auto assignment and Dynamic scheduling in FSM.

Currently In FSM we have different assignment methods. Manual Auto assignment Dynamic scheduling From the above we can select any one of the above. But If I want need auto assignment as well as Dynamic scheduling what needs to be done? Scenario: Disp...

Chaithanya10 by Tera Contributor
  • 2637 Views
  • 4 replies
  • 3 helpfuls

Single Sign-On (SSO) in ServiceNow

I am setting up Single Sign-On (SSO) in ServiceNow, and the user names from the external system are being imported into the ServiceNow 'last name' field through a transform map. I have created a 'before' script to clear the user's first name field by...

CAO by Tera Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls

Resolved! Process account and contact from json response

Hello Community, I'm new to integrations. We are integrating ServiceNow with a third party tool, where we get the JSON (attached). I need to process this JSON and insert the records in to account and contact table. Any help on this is appreciated.

arunm04 by Giga Contributor
  • 1129 Views
  • 6 replies
  • 2 helpfuls

schedule job

 I now have a requirement, the following code,Is there a better way to write it, because each variable corresponds to each group  var A = new GlideRecord('sys_user_grmember');    var B = new GlideRecord('sys_user_grmember');    var n = new GlideRecor...

kack l by Tera Expert
  • 328 Views
  • 2 replies
  • 0 helpfuls

Resolved! Stop a Catalog Item from redirecting to the request

Hello, we have a new catalog item we are trying to implement in production. However, when activated, the "submit" button redirects the customer to the associated request instead of the portal homepage. Where should I check to fix this issue?

Scheduled Script Execution

Is there a better way to write it or a simpler way or a way to maintain it later?var gr= new GlideRecord('sys_user_grmember');// Agroupvar tifi = gr.addQuery('group', 'ec6fb87747f1311047d9afcf016d438b');// Bgrouptifi .addOrCondition('group', 'Search ...

system by Tera Contributor
  • 977 Views
  • 6 replies
  • 0 helpfuls