Resolved! How to change Live Agent(active chat) Bot image in Agent Workspace?
Hello All, Please Help me to change the agent workspace chat image. thanks in advance
Forum Posts
How can internal employees access the customer service portal for both CSM and IT requests?
CSM can be used by both external and internal employees. However, internal employees are not contacts or customers. How can they access the CSM portal? The client has ITSM already and would like CSM to be extended to internal employees too. Can inter...
How to call variables and event parameters on script action
Hi, I am trying to call a variables and event parms on script action to create a service_request. After processing the file I am getting undefined values on RITM. I've mentioned below code and results for the reference. Please give me the resolution ...
The different between two ways of creating the External User
I am new to the ServiceNow , after researching on the external user, I found there are two ways to creating it.1. Create a user with "snc_external" role2. Enable self-register , then create external user from the self-register pageI would like to k...
Resolved! How to create and update records in custom table when a record is created and updated in other custom table ?
Hi Community, I have a requirement where - 'If a record gets inserted / Updated in a custom table then same respective record should be created / updated in another custom table'. The Two tables have same set of fields. What script needs to be used i...
How to add playbook in csm workspace
how to add playbook in workspace
Resolved! Internal users can see images in KB article but external cannot
We have a custom kb viewing page in our csm portal. This page uses the out of box "Knowledge Article Content" widget to render the article. Articles which have pasted images as opposed to attachment images, users with the snc_external role cannot vie...
Resolved! How to remove instance email address in Recipients field.
Hi Community, I have a requirement where - 'If system receives an email through inbound email action then the instance email id is stored in the Recipients (String field) field by default. How to remove the instance email id from Recipients field. Wh...
Open Up Demand Portal
Does anyone know how to Open up the ServiceNow Demand Portal? We have a Portal for Internal Users to submit Enhancements, etc. Well, we also open up the Concept Request portion for Demands. Currently as an Admin I can see it, and click "Save" or "Sub...
Resolved! I can't find "sn_flow_designer.max_action_vars" and "sn_flow_designer.max_script_variables" .
Hi there!! I am currently looking to set up more than 20 inputs in a custom action in the flow designer. However, I have read on the net that to set more than 20 inputs, I have to change the value of "sn_flow_designer.max_action_vars" and "sn_flow_d...
Resolved! Work items not being created?
I have created all the queues and assignment rules for my AWA it worked on the dev instance and test instance but when moved to the production instance everything is correctly setup same us the test and dev instance but work items are not being creat...
Resolved! How to restrict access for user to add specific assignment groups to case forms?
Hi, I'm configuring customer service agent workspace instance to customer. I would like to configure that Customer Service agent could only be able to select specific assignment groups to case form. Basically I would like that Customer Service agent ...
Resolved! How to configure list layout in CSM agent workspace?
Hi, How I can configure list layout in CSM agent workspace? I thought this would'v been possible by changing list layout of this specific table from back end's slushbucket, in this case from table sn_customerservice_case_list.do, but changes I do the...
Resolved! Domain Separate sys_email_layout
Hi folks, I want to override this NOW logo in all notifications and company address (at the bottom) in email layout Employee notification layout We have domain separation and I created a clone in sys_email_layout and sysevent_email_template with nece...
