I am using GlideAjax to call a script include function 'acceptPayment' from a UI page but it is not able to run the function , both UI page and script include are in same scope and when I try to run the script include from the same GlideAjax code fro...
Hi!I have a scenario where we need a custom table and process for cases that can be registered by both internal and external users. To accommodate this we have created a case type, and given internal users the self contributor-role in order to allow ...
How can i create report for Resolution SLA of incident task type and CataLog task?
Hi all, We have a business rule calling the Google translator api to translate a field value from different languages to English. Below is the code var gr = GlideRecord("asmt_metric_result"); gr.addEncodedQuery('metric.metric_type.evaluation_method=s...
Within CSM Workspace, when a user uses Agent Assist to attach a KB article to a case, a link is added to the Comments field. We don't want this behavior. I've removed the "comments" field from the Attach note field in the Search Action Configurati...
Partner contacts are not able to see all their clients cases even after granting them partner admin role. ideally I would think they are meant to be able to see all their customer data after granting this role but they are only able to see some but n...
Hi, I am able to add new addresses to 'From' field using Email Client Template in CSM workspace.As you can see in attached image 'From address', I have two email addresses Kunden and Hilfe added to From field where Kunden is default. In other image y...
We have 4 languages in total enabled on our platform (English, German, Dutch and Spanish). Within several catalog items we have a variable that searches the cmdb_ci table to display results back to the user based upon what they are entitled to see. ...
Good Day, I have created a style and it woks on the list but not on the form please help. Field name: TruckField name: javascript:current.u_truck.u_fuel_type=='BEV';Style: background-color:#71E279
I need to Add variable values to the Keywords through the meta Can anyone please help me With this. Thanks and Regards,Ravichandra
I have a Date in Excel in Date format. the target table has Date /Time format. i tried to append 00:00:00 thro transform script. but its not working as expected. Any better ways to achieve this
Hello, I would like to leverage Playbooks for CSM Contact onboarding but I can't figure out the best way to add the Playbook to the Employee Center, the idea would be an Internal User would first submit the Record Producer to Onboard a new Account an...
So i have a Due date ( field on a Table) , i just want to change the Label on the form not in the table. I know thats not possible but is there a chance?
Hi Community, I take it that I can activate any module of the following applications into my SNAF learning/practice environment? Employee Service Management (HRSD)Customer Service Management if so, during the installation I should check the "Load Dem...
Hello all. I have a requirement to create an UI action that will trigger the creation of a PDF Report for that particular issue after it gets resolved. Fields that will be included in that PDF report should be set in system property. Font, font color...
