In Agent Workspace the cursor randomly jumps from multiline field

[BigZolo]

Does anybody experienced anything like this?
We have a multiline field on the Case table. 
When the support engineeer types in this field in Agent Workspace, the cursor randomly jumps out from the field to somewhere else which is very annoying.
It started this behaviour after upgrading from Rome to Tokyo.

[raymabry]

We are also having the same issue. Has anyone received an update on a fix or an ETA on a fix

[andy_now]

Reply from Support:

Yes, I can confirm the issue happens on all workspaces. You are running into a known issue logged as PRB1673239. We are pleased to inform you that the fix for this issue is available in:
Tokyo Patch 10
Washington DC
Vancouver
Utah Patch 6

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1430596

This was a few months back and I applied Utah Patch 7. Still not sure if it's 100% resolved as we cannot reproduce the issue. 

[Christopher Sik]

This has been an ongoing issue for us since we started using workspaces over a year ago. It has been fixed several times by patch releases only to resurface in later versions of the platform. A workaround for us was to turn on the html editor system property. Basically, you set glide.ui.journal.use_html to true.

Here is the KB explaining the issue and the workaround: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1430596  

[sallyf-zurich]

Did you ever resolve this may I ask. Since we upgraded to Washington we have had the same in SOW and the agents are going slowly mad now... I have to help them before they all quit out of frustration...

[Alex Wheeler]

It seems it gets patched and then as soon as there's a new update available, it's forgotten about and gets fixed again in a later patch.

Have you tried the workaround recommended below?