In Record Producer, I want to create multiple records in a single submit.

[kakuta]

Hello All,

In Record Producer, I want to create multiple records in a single submit.

I am assuming this is the same as when sending a catalog item, where a Request and RequestItem record is created at the same time.

Also, when three records (1), (2) and (3) are created, we want to make (2) and (3) related records to (1).

What I want to know is the following two things.

1. How to create multiple records in a single submit.

2. When three records (1), (2) and (3) are created, I want to make (2) and (3) related records to (1).

As mentioned above, the same thing is done in Request and RequestItem,

If anyone knows where this is done, we would like to know.

Of course, there is no problem with original logic that does not refer to Request and RequestItem.

Thanks

kakuta

[Joe S1]

Hello,

I think your best bet would be to trigger a FLOW when the RP is submitted that goes and creates the 2 extra records and relates them back to the original.

Take a look at this for triggering a FLOW from a RP:

https://www.servicenow.com/community/now-platform-forum/how-to-trigger-flow-after-record-producer-is...

[ersureshbe]

Hi, You can achieve it through either business rule or flow designer / workflow editor based on your business use case.

Are you going to use incident or change form in record producer? 

[kakuta]

Hi Suresh,

I'm going to use Case(sc_customerservice_case).

Regards,
kakuta.

[ersureshbe]

Hi, If multiple ticket is part of incident, change , knowledge you should use OOB functionality via agent workspace. Case ticket  creates more case tickets you use the business rule to achieve it. I recommend to created dependency via parent & child tickets.