I have a requirement to add different case types on the homepage widgets on the Agent Work space. How can we change the default filters for these widgets. I know we can edit the filter through "Advanced View" for personal usage. How can we edit the ...
I have a custom string field which is getting populated at backend form through a On change client script and Script include business logic. But it is not working in portal. please let me know how can i check on this.P.S Im not a portal expert.
Hi Need help for below client script and Script Include Client Script: ============================================================== function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
The requirement is to sync the state between the Case and the associated incident. Not sure which type of BR to be used. Regards,Sreesh Surendran
Hi All, We have created a custom table u_projects in which we have below fields:1. Name- String2. Account- reference to customer_account table3. Auto escalate to development - True/ False In another table extended to Case table called Project Case we...
Hi,This is a silly query but still to confirm and understand can anyone help me in getting this please1) Is Employee center (comes OOTB) with every instance , is a separate portal than Customer Service Portal? are these two different URL's in same Se...
I wanted to know that if for a table(table has CRD ACLS) a field doesn't have any ACL configured, then will wild card ACL(only admin access) be applicable for that field or will table level ACL apply to that field?
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Hi all, My requirement is to create Incident and Incident Task for the below mentioned conditions from the case. So, the case table has a hidden field called 'Issue Type'. If Issue Type is Network --> Create Incident and map the fields.If Issue Type ...
Hi Everyone, I have a table Declaration goods Table which has two fields Commodity code and Commodity code hierarchy. Commodity code is referencing custom table which has commodity code, Goods Desc and Hierarchy Desc. My requirement is to print commo...
Need to create Esignature for list view approval button for approver.
Hello team,Is it possible to set permissions so that the customer cannot see their own cases? The service desk agent should be able to process the ticket, but the customer should not see the case.BR
Whenever we change the assignment group of a case from one group to another, we need to notify the new assignment group that the case will be moved within the next 10 minutes. How achieve using provider notification
In the case of in-flight cases, upon receipt of any email related to the case, promptly notify the GNOC engineer (To whom the case was assigned) via a floating Native UI notification. Please find the notification message below.When Customer send any ...
Hi All, We currently run CSM/ITSM modules. We have a number of instances where we may have an internal-type tasks (e.g. Cycle passwords, or audit things on a client's servers x,y,z) these are tasks we don't necessarily want to present to the client a...
