Hi All, Can anyone help me with "Work start" and "Work End" button configuration with respect to "Time worked" field that will be used to track the time taken by the Agent. Thanks in Advance. Regards,Maria
Hello Everyone, I need help on 2 issues. 1: Restrict user to fill only 2 Decimal values on a field on the INC form. Ex: 12.34I have used a decimal Type field, but this works only when i save the record, but i want the system to restrict the user befo...
HI Team, I am getting below error while returning value in Flow Designer. Below is the code: I am getting below error: Cannot find function indexOf in object .,Detail: Cannot find function indexOf in object
I Have to remove some fields in the case list present in CSM portal.. how can i do it?
HI Team, I have a requirement wherein once a record is saved on a form I need to route the user to the New record creation form. I need to achieve this using BR or Client Script?
Hello Is "Complaint Management" is part of Financial Service Operations (FSO) with CSM Professional Suite OR separate module?Trying to find some training on now learning but not able to find any..Can you please through some insights and links for lea...
As per the OOB behavior for Number field in Account object, it gets generated as ServiceNow generated sequence value. The business aim is to use this field to capture the Account Number from the Source CRM system as we are a consumer system of Accoun...
In CSM responsibilities look similar to Groups (i may be wrong) ... what is exact differences?Can't we use groups instead of responsibilities?
Hi, I'm working on FSO Deposit Operations. If I want to create a deposit service case and if I a'm assigning to a user and give him a role , I'm not able to see the record and not able to approve the case by impersonation. Is there any way to resolve...
Hi All, Below code is written in Flow Designervar single=fd_data.trigger.current.u_responsibility.toString();//Single Sys_idvar arrValues = fd_data._3__for_each.item.u_authority_role; //Multiple Sys_ids comma Separatedif(arrValues.indexOf(single)==-1...
I have created one parent case with two child cases. In two child cases i have put one child case state in awaiting info . After I have put parent in awaiting info .Whenever I update the patent that update reflect to the independent child also.I need...
I have a requirement - I have a PDF file that I need to store in somewhere in servicenow and In the work order (wm_order) form I have to create a related link to download that PDF based on condition that work order type should be DSS then only the li...
Below code is written in Updating Responsibilities field of type List in Flow Designer:var delvalue=fd_data.trigger.current.u_responsibility;// Single sys_idgs.info('Value to be deleted:'+delvalue);var existvalue=fd_data._6__for_each.item.u_authority...
Hi All,During the implementation of ServiceNow we decided to do the below:1- Disable the (Accept) UI action for our agents so they get the cases assigned to them without accepting these cases.2- The SLA response time is met once the case is assigned ...
Hi team! I'm trying to filter the SCTASK that we transferred to different teams. I keep on trying all the filters available in SNOW, but there's always no result found; if there's any, it only shows my name. Any ideas on how I can filter it? Thank y...
