I had created a client script in different scope and call the client script in script include in global scope, i was try to add the result from script include to client script. It is not fetching the result. I had written the above script, but it is ...
I've been attempting to automatically assign the assignment group based on certain conditions, but unfortunately, it's not functioning as expected. The requirement entails that when a new case is created, if the Product (a reference field to the Prod...
Our Azure integration is pulling in a range of accounts that we don't want to show in drop down lists for Assignment of activities etc. Whilst my tech team work on the root cause of that, I have marked all of the accounts as Active - False, thinking ...
I am trying to work through a partner to partner relationship type that isn't working as I expected it to work. The requirement is for two companies should be able to see each others install base items as well as create cases/requests for them. The o...
Hi Team,how can I add something in the customer activity? I have added a field in the contract table and would like to display the list here. BR
So still getting use to the CSM area. I have a use case where "Acme" is an IT company and they want to be able to enter a case for a few of our other customers, "Birds", "Cats", and "Dogs". We understand we could use the relationship option and setup...
Hi All,I have added custom tables in the CSM workspace but when I open the record, I'm unable to see contact, timeline and active SLA.
Hello, I have an issue with MS Team virtual agent which sends notifications on incident update.As per behavior, it sends notifications in languages which is in user preference. But sometime it sends notification body in different lang and button are ...
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
Good Morning I am in the process of reconfiguring the CSM and FSM workspace to suit our needs. I have managed to add all UI buttons 'Save' and 'Resolve' for incidents, requests and cases but I cannot seem to add any UI buttons for the change request ...
Hi Team, I want to calculate the actual time partner is spending while filling the form and submitting the record on service portal. I want to exclude the time if partner spending on other activity ex. having tea during submitting record. Any help wi...
I am trying to create a recommendation but I cannot save. The error message I get is "The following mandatory fields are not filled in: Table Name", but there is no Table Name in the form. Does anybody know how to solve this problem?
As the per the requirement if the due date field passed the current date it must update the worknotes and in the activity the sytem must show the system administrator.In order to show the changes for the old records where due date crossed the current...
I am using the Case compose email feature to send an email to over 100 recipients. I have the email addresses in a word document, separated by a ';'. But when I cut and paste them into the To: field, it treats them as a single email address, which it...
Hi Team, I am getting 'Undefined' message below.Kindly help in resolving the same. function CallContact() { var authorityrole = []; var gr = new GlideRecord('customer_contact'); gr.addQuery('sys_id', current.contact); gr...
