Hi Community! I have this strange issue happening in Agent Workspace. I've created a BR Scratchpad to get current user assignment Group. Also I've created a Client Script to populate assignment group and Assigned to if they create a new case and the...
Hi,I have an issue where I've got a public portal that displays a record producer that doesn't show the contextual search widget which is supposed to display knowledge articles when typing in the chosen field. For authenticated users (logged in), it ...
In csm/fsm workspace, an email is received in ServiceNow instance and it create a case, so this email does not have subject line and when i open this email in workspace their is no reply, reply all and forward buttons visible to me. How can i fix thi...
I want to disable access to Create New Cases for specific User Groups using ServiceNow OOB Roles.e.g. a user say 'Jonathan' from a group say 'Service Desk' should only have Read-only access to Cases. The user should not be able to access All->Cases->...
Hi Team, I have a requirement wherein I need to show the audit form in the case once the state is resolved/closed. I have created two assessment metric (Q1 and Q2 with choices as Yes/No). Now I would like to calculate the score of the assessment metr...
Hi Team,I am working on specific defect from workspace module where if the no.of rows per page is changed from 20 to 50 or anything, "Assignment group" selected from list action goes off.Can you help on this Please.
The case task form is displaying a Delete button that I want to remove. I went to the UI actions and it seemed that the Delete action was coming from the Global table, so I copied the global one, changed the table to sn_customerservice_task and added...
Hello everyone, I am having issues with the Question to Case feature in ServiceNow Communities Application.According to our official documentation, we need to activate the Customer Service application and use the proxy_case_creator role to create a c...
Hello community,customer has a GRC application and discovered a problem with the Execute UI action on the Indicator (sn_grc_indicator table).When we click on the Execute UI action in the Risk Workspace, nothing happens. It works fine on backend/It is...
I (and my ServiceNow vendor resource) have followed all of the steps in https://www.servicenow.com/community/csm-articles/agent-assist-for-customer-service-case-types/ta-p/2296909, as well as a few similar sets of instructions, several times to get A...
Hi,We have recently configured Sentiment Analysis for one of our customers and it is working when a new Case is created, but the Sentiments does not gets updated when Comments are added on Cases.Do you have any tips what could be missing?RegardsRicha
Hello,Scripted rest api returns null value with 200k status.I have a data within the interval but still I am getting null value in response. Response time is below 5sec.Can anyone help me with the possible reasons for this issue.Thanks in advance..
I'm facing an issue with Customer Information tab on the CSM/FSM Configurable Workspace, I'm able to see the tab only if Contact or Consumer or Account is filled. I want the Customer Information tab to be visible all the time and I don't see any scre...
Hi all, The requirement is to redirect my record producer to a particular page in the portal. I have added the script in my record producer script part - but seems not working. Please find below the script below. current.user = gs.getUserID(); curren...
Hello, I am facing a strange behaviour ! I have created a extended table from Case and have a workspace view configured so that agents can access oit through configurable workspace. However, I can see that the reference field search icons are not wor...
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