Inactive accounts showing in Assigned To field

EveJS · ‎10-21-2020

Our Azure integration is pulling in a range of accounts that we don't want to show in drop down lists for Assignment of activities etc. Whilst my tech team work on the root cause of that, I have marked all of the accounts as Active - False, thinking that this would stop them showing, but it has not.

Any ideas as to why?

If offering advice, please be gentle, I'm not a techie at all and all SNow knowledge is self taught, so please don't assume I know anything 😉

Thanks in advance

jsnmllr1981 · ‎10-21-2020

You may need to adjust the user reference field to filter out inactive users.

This example shows the Assigned to Field for incidents which is the same for all Assigned to fields in the task table so this will affect all forms using this field such as SCTASKS, CHANGES, ETC, you may have to do a dictionary override to that specific table.

Right Click on the Assigned To field and Click on Configure Dictionary

In the Reference, Specification tab Add the Active Field is true

View solution in original post

Anish Reghu · ‎10-21-2020

Hi there,

I am assuming the accounts - refer to sys_user table records.

And when you say - set them to Active=false, you have set the user accounts to Active false.

What result does it bring up adjusting the reference qual condition as suggested above?

EveJS · ‎10-21-2020

Thanks Anish, I think you are referencing the same as above from jsnmillr1981 - which has fixed the issue for me.

Anish Reghu · ‎10-21-2020

Glad to know that. This makes a good use case of 'Why we need the 'Active' field'.