CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

User criteria restriction Knowledge article visibility

Hi All,User belongs to the benefit group should not see the KB articles of the Payroll and in the same way user belongs to the payroll group should not see the KB articles of the benefits.In order to meet this requirement, we have created custom role...

External fsm agents are not able to access Sericenow instance

Hi All,We are implementing FSM from scratch in our environment, so i have installed the plugins and I have created a test user with "wm_ext_manager" role in my client's environment, but when i am impersonating with this user i am not able to access s...

Appy2 by Tera Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

Unable to end impersonating from a user

After impersonating a user when trying to disconnect it will not disconnect cleanly.After disconnecting the options are only to impersonate another user. 

Vinceg60 by Tera Contributor
  • 667 Views
  • 2 replies
  • 1 helpfuls

filter field choices after saving

Hello, I have this script which works correctly with just one issue : after saving the record, changing the field's value doesn't change the choices anymore !! would you have a solution or  an alternative approach ? than you function onChange(control...

ammar_k by Tera Expert
  • 412 Views
  • 4 replies
  • 0 helpfuls

GlideAjax.getXMLWait

Hi All,I am facing a issue where when i run my onchange client script with calling function from script include , but using getXMLAnswer i am finding this error in the consoleBut in the on change client script i am not using GlideAjax.getXMLWait plea...

TEJAS_0-1742790644520.png TEJAS_1-1742790993427.png
TEJAS by Tera Contributor
  • 498 Views
  • 3 replies
  • 0 helpfuls

Workspace script for UI action not working

I am working on a workspace where I have created a custom table with one field. Field is a lookup number. What I wanted to achieve is, if a user enters a number and clicks the Lookup search button then my script would search for that number in contac...

ShubhamGagneja_0-1742508369606.png