I would like to hide known error cards
I would like to hide known error cards in the knowledge base and would like to know how to achieve this.
Forum Posts
filter component ui builder
HI Team,I have a requirement that i added a filter component in workspace and selected the date filter type and selected the date ranges. now, here i have selected the three date ranges. but i need to arrange the order and correct the spellings like ...
csm portal for contacts
i have created a contact for an account with proper role when I'm trying to raise a case through csm portal I'm unable to see the product when i mentioning the asset and it is showing only software related assets but coming to hardware it is not at a...
Resolved! Calculation of duration based on assignment group for CSM cases
Hi all, As the name suggests, we'd like to report on how long a ticket is assigned to individual assignment groups before it is moved on. For incidents, there is an incident_metric table as per (https://support.servicenow.com/kb?id=kb_article_view...
Jira Servicenow Integration , Bulk Import
Hello everyone,I'm currently working on a bulk migration from Jira to ServiceNow.While I'm able to fetch the data successfully, I'm encountering an issue with the comments.For each Jira issue, I’ve created a separate subflow where I pass the Issue ID...
Jira Integration with ServiceNow – Bulk Data Import Approach
Hello Everyone,I'm working on integrating the Jira platform with ServiceNow to fetch all data related to a particular project.I've explored the Jira Spoke, but it appears the triggers are primarily event-based — such as when a record is inserted or u...
Resolved! I don't see the survey overview dashboard in the app menu.
I don't see the survey overview dashboard in the app menu. I'm using the Yokohama version.
Resolved! Agent Workspace 101 - The Basics?
Hi folks, I've been asked to learn about Agent Workspace, more so from a user perspective, what can it be used for, what can it do, I guess the basics really in terms of what customisation the average user will have and be able to setup and then what...
Resolved! Request for Clarification on CRM Suite Topics – Subtopics and Functional Scope
Hello Community,Thank you for previously sharing the list of topics under the CRM Suite in ServiceNow. I truly appreciate your guidance. The topics I received were:Customer Service ManagementField Service ManagementSales and Order ManagementSale and ...
Disable the login and register pages from CSM Portal
Hi, Is it possible to disable the login and register pages in the CSM portal? We are retiring our customer portal and would like to prevent users from logging in or create new accounts after a certain date. Thanks
form section missing in CSM/FSM configurable workspace
When i open the case in platform view, i can see 4 form sections on the form. But when in csm configurable workspace, one section(major case information) is missing/not visible.I have already added that section to "workspace " view using form layout ...
Form Layout Changed in CSM/FSM Configurable Workspace After Yokohama Upgrade
After upgrading to Yokohama, we noticed that when opening a case via the Parent Case link in CSM/FSM Configurable Workspace, the form layout is different from the original case. It shows extra tabs, unexpected fields, and some fields are missing or r...
Notificantin SLA
Could you tell me how to do this step by step?Criterion 3 - Notification of Request Overdue by More Than 3 DaysCriterion 3.1 - Notification DataSending Rule: When the request exceeds 3 days after the expiration of the defined SLA. (Fired only once)Re...
Resolved! Notification SLA
How do I create a notification that the SLA is one day away from expiring?
Unable to make a field mandatory on a case form
Hi, Unable to set the "system" field mandatory. The mandatory field accessed via form design is set to read only. Checked ui policy, client script, acl and business rule but field how this field was set to read only. please help attempted to set th...
