I can't view a ds _document document
The preview in the documents does not display when clicking on the icon.Users do have permissions because if they go directly to the URL of the record, they can view it without problems.
Forum Posts
Can We Use the Customer Data Models for B2B2C Plugin Limited to Just One Case Type?
Hi ServiceNow techies!When you install the "Customer Data Models for B2B2C" plugin, it affects the Base Case table. In our scenario, we intend to create a separate case type specifically for handling B2B2C cases. We use several other case types exten...
How to Configure AWA for Incident Assignment Based on Agent Workload?
Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
Cancelled is showing as Inactive in Native view but, i can still edit the case in CSM portal
Cancelled is showing as Inactive in native view BUT, i can still edit the case in csm portal view. How can we fix this issue.
Portal Issue
The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated. Thanks,Roopa
Emails are Not Showing
while looking at older cases regarding and an issue with emails and references we have discovered that cases raised in August, September and October are not showing any emails, they should have at leas have emails sent to assigned groups and consulta...
Resolved! Need Help
Has anyone here worked with ServiceNow CRM to streamline sales, service, or order management? I’m looking for some expert tips and best practices to improve efficiency and boost productivity across the front, middle, and back offices. Any advice on m...
Mobile Application for Customers in CSM
Hi All, Can please someone suggest me which App to configure for Customers in CSM. Regards,Pragati
Resolved! Get URL Parameters from Client Script
Hello All, I am trying to get the URL parameters from the onLoad Client script when catalog item is loaded, here we are using an issue where in few scenarios the complete URL is getting loaded before the client scripts are running where in some scena...
Service Operation Workspace "Advance View Option" is not visible
Hi Team,I am new to Workspace, when we select any record from List in Service operation workspace, open record in that we have Filter option and inside of filter option we have "Advance View Option" but that option is not visible for. How we can achi...
Maximum number of user group record
What is the maximum number of user groups that we can create ?
CSM Workspace show manage case group ui action randomly on case record
"Request Info" and "Proposed Solution" both OOB UI actions are present in ServiceNow, and it is visible when case state is"Open".but that got visible some time under manage case Group Ui action.
Resolved! Unable to understand workflow "run script" activity.
As per the requirement when somebody raise one request on the bases of that one record gets created in another table "Assignment data lookup"I have found this activity in the workflow of request , but unable to understand the code as i am required to...
Resolved! Restrict the new button and edit in the related list of Change Request on incident form for ITILUser
Hi Team, In the incident form , there is a related list called Change Request, in that I need to hide the Edit and NEW button for only itil user how to do that.
how to change the order Faceted Search widget top navigation ALL from first place to second place
Hello Everyone,i have requirement where i want to change the order of Faceted Search widget top navigation. as in the image you can see whenever i search this section appears which is in the red box. i can change the order label of the top navigation...
