SNPI - LDAP Server Setup Error
I am taking the ‘ServiceNow Platform Implementation On Demand’ training.I am getting an error in setting up the LDAP server and cannot proceed.Please let me know how to resolve this issue.I am getting this error.
Forum Posts
Jira Historical Data SLA Manual Calculations
Hello Everyone,I have recently migrated data from Jira to ServiceNow, during which I calculated the resolution time in hours.Now, I need to perform manual SLA calculation for each case record. Specifically, I need to create a task_sla record for each...
Has anyone solved for screen sharing without interrupting Teams calls?
Here is the problem I'm trying to solve. We use Twilio to dial out for bridge calls for incident management, integrated with ServiceNow. If someone joins via Teams, it's treated as it's own entity. So if they join a Teams chat/channel with a screen s...
Special Handling Notes as an embedded list on Workspace?
Hello,Do you know how to put Special Handling Notes as an embedded list on Workspace? According to docs it is possible but how...? We already have it as a pop up and as a related list but we want to have it as embedded list on form instead of related...
Resolved! How to trigger notifications to Agent Workspace?
Hello all, I could do my bit, but I am not able to find where I could post the Body of the notification. Provider > Notification I had referenced the event I created here and defined the Content on the related list, but not sure where to add th...
Create a sidebar discussion-button missing
Hello everyone, I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link: https://www.servicenow.com/...
SMS Chat Auto Responses - How to edit?
Does anyone know where we can find these auto-messages so that we can edit the configuration?
Requirement to set "Reply to" for specific tables - Email Notification
Hi all, The requirement is to set "Reply to" for emails for a specific table when user replies to emails sent from that table. The requirement is to have the whole mail chain in ServiceNow. Example: A Case is created for a specific category - email t...
Change request Relationship to Requested Item Table
Hi Team, I am facing an issue where I can see, In my project we will create Change requests and under that in Related lists we will add Incidents under--> Incidents fixed by change and Requested items under - Requested Items -->Change request.Where I...
Need to filter the records opened in the below modal in CSM/FSM Workspace
Hi all, The requirement is to filter the records shown in the modal (as below) on click the related list Declarative Action. I have implemented the modal opening and related list button visibility as well, just need to filter the records shown in the...
CSM Workspace Comments Icon
In the ServiceNow Customer Service Management (CSM) Workspace, when comments are added to a case—either by the end user or the agent—they are currently displayed with the same green icon depicting three heads. This uniform representation makes it dif...
How to update the workspace related OOB UI action should be work in native UI also
Hello Community experts, We are trying to create a Case, Request, and Incident from the Interaction record through CSM Workspace, and they are being created successfully without any issues — because these UI Actions are configured OOB (Out of the Box...
Resolved! How to provide case visibility for a contact on one account to cases on another account?
I have a requirement where Contact on one Account should be able to see the cases on Contact on another account.I followed this thread and created the dynamic filter. However, I am not sure how to associate a contact with multiple accounts. How do I ...
Resolved! Pay per unit in advance functionality
Hello, For a customer we are looking for a way to provide faster services. We would like to reduce the quote, order service process by letting the customer pay for serval 'units' in advance. This way when providing services, we can take a 'unit' from...
How to speak directly on LATAM?
To speak directly with at LATAM, you can call 1x801x855x5905 or 1x801x855x5905. You can also contact LATAM through their website, mobile app, or customer service hotline at 1x801x855x5905.