Incident Event trigger based on Assigned

[Srinivas Chinna]

send notification when assigned is not updated the incident form before 18:00PM.

[Ankur Bawiskar]

@Srinivas Chinna 

your requirement is not clear

[Harish Bainsla]

Hi @Srinivas Chinna check below link 

https://www.servicenow.com/community/now-platform-forum/send-email-notification-if-incident-hasn-t-b...

https://www.servicenow.com/community/incident-management-forum/send-email-notification-to-assigned-t...

if my answer helps you mark helpful and accept solution

[Runjay Patel]

Hi @Srinivas Chinna ,

Follow below steps.

1. Create a schedule job and use below script.

var grIncident = new GlideRecord('incident');
grIncident.addQuery('state', '!=', '6'); // Exclude resolved or closed incidents
grIncident.addNullQuery('assigned_to'); // Find incidents where Assigned To is not updated
grIncident.query();

while (grIncident.next()) {
    // Trigger a custom event
    gs.eventQueue('incident.assigned_not_updated', grIncident, grIncident.opened_by, grIncident.assigned_to);
}

• Create one event registry with name "incident.assigned_not_updated".
• Create a event based notification: check this blog in case dont know: https://servicenowwithrunjay.com/email-notification/

You can also do Using Flow Designer

1. Create a Scheduled Flow in Flow Designer.
2. Define the trigger to run daily at 6:00 PM.
3. Add a condition to check incidents where Assigned To is null and state is not Closed.
4. Add an action to send an email or notification to the appropriate recipients.

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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