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Resolved! Add User into additional comments using "@"

Hi Community, Is it possible to add a User in the Additional Comments using the "@" but that User has a DL (Distribution List) as an email? I see when is a User that has a normal email, it sends the comment, but when the User has a DL as its email, i...

Terms and Conditions to login in CSM

Is there a way I can configure that when a customer logs in our CSM Portal, they are requested to accept Terms and Conditions to login? Also, I need to save somewhere the answer the client gave (accept/reject).? Thank you!

User562179 by Tera Contributor
  • 776 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add roles sn_incident_read and sn_incident_write to user?

Hi, I'm trying to add roles sn_incident_read and sn_incident_write to CSM user, so user could raise incident from case as this documentation says. According to this documentation, I should install ITSM roles -plugin to instance, so I could add these ...

Miikka_M by Tera Guru
  • 2875 Views
  • 3 replies
  • 3 helpfuls

Resolved! Assigned to Notification for group members.

When a case  is 'assigned to' someone, send a new notification to all members of the assignment group that the case has been assigned. The notification  should inform the users that the notification has been assigned to a specific person. 

Insider by Giga Guru
  • 992 Views
  • 5 replies
  • 2 helpfuls

copying field from case to incident

i have a requirement to copy the field (category) from case to incident . i have written a BR for that  (function executeRule(current, previous /*null when async*/ ) {    var caseCP = new GlideRecord("incident");     caseCP.addQuery("sys_id", current...

I want to check the last update date and time of additional comments (visible to customers) registered by Internal users for cases in a report.

Please,Tell me.I want to check the last update date and time of additional comments (visible to customers) registered by Internal users for cases in a report.Thank you.ケースについて、Internalユーザが登録した追加コメント(顧客に表示)の最終更新日時をレポートで確認したい

Resolved! Advanced Work Assignment - How can you force skills to be primary for assigning, but then user overflow members without the skills if the skilled are unavailable?

Advanced Work Assignment - How can you force skills to be primary for assigning, but then user overflow members without the skills if the skilled are unavailable?  WHen setting the skill for each task as mandatory, the assignment works fine, but addi...

derekjohnson by Tera Contributor
  • 2438 Views
  • 18 replies
  • 1 helpfuls

How to display the workspace banner

Requirement1) I want to display the notification box in the upper right corner to the user to whom I am assigning the workspace.Please let me know, please.(2) I want to change the contents of the notification. Please let me know.  

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Kota3 by Kilo Contributor
  • 979 Views
  • 1 replies
  • 1 helpfuls

Flash Messages on Service portal

Hi Team, I want to show some flash message when user logs into the service portal and need to have a link on it which will redirect it to a catalog item. Please let me know if there is any way to achieve the requirement. Thanks in advance. Prudhvi