Hi, I'm implementing CSM instance to customer. I would like to know that what is the best way to ensure that case moves from "resolved" -state, to "closed" -state, if it hasn't been updated by customer in 7 days? Does it works like this as OOB, or do...
Is it possible to display the dependency view on the CSM Configurable Workspace? On the Service Operation Workspace, there is a button to display the dependency view on the record of the configuration item. I want to do the same thing in CSM Configur...
I am trying to create an account and a contact in CSM.I have admin role.I have created a "New Account" as an account.I have created a "New Contact" as a contact.I want to give sn_customerservice.customer_admin to "New Contact".I clicked on the Assign...
Hello Everyone, I am implementing Case Playbook for complaints. I am not able to see the "Paybook" related record for complaint cases in agent workspace. Can anyone guide me on this... How it is now: What is expected:
Hi everyone, Can anyone please advise me on how to make this one work? I've got this list view of cases in agent workspace and when I click on the case number, it shows "Record not found". I've configured an event (simple list) for this but it's stil...
Hello, What's the max length of a field in servicenow..do we have any limit??..if not is there any impact if we increase it to 20,000 characters... Thanks in advance..
Hi Team, Any one can guide me step by step how to configure custom URL in service now instance.. please .. Thanks Rabindra
Is there a way how to find out who made changes on the USER record?
We have a widget that is calling a table which displays the results , however, the titles are very far apart: We'd like it to look more like another widget we have: As you can see here, the space between each line is much closer together. I've adju...
Hello All, Please Help me to change the agent workspace chat image. thanks in advance
CSM can be used by both external and internal employees. However, internal employees are not contacts or customers. How can they access the CSM portal? The client has ITSM already and would like CSM to be extended to internal employees too. Can inter...
Hi, I am trying to call a variables and event parms on script action to create a service_request. After processing the file I am getting undefined values on RITM. I've mentioned below code and results for the reference. Please give me the resolution ...
こんにちは。 Service Portalでcaseテーブルを拡張したテーブルを参照したRecord Producerを作成しました。 「タイプ＝一行テキスト」のフィールドに、ログインしているユーザーのアカウント（customer_account）の値を文字列で自動出力したいです。 具体的に、どのようなスクリプトを書けば良いでしょうか？ 以下、試みましたが正常に値を取得できません。 javascript:gs.getUser().getCompanyRecord().name 似たような相談をさ...
Dear all, Many thanks for considering my request. I setup a daily scheduled import, with a data source, using attachments as File Retrieval method. How can i update the attached file (from a server) in my data source, to perform the scheduled import ...
I am new to the ServiceNow , after researching on the external user, I found there are two ways to creating it.1. Create a user with "snc_external" role2. Enable self-register , then create external user from the self-register pageI would like to k...