incident management

[HarithaP]

When user opens the existing incident and there is the parent incident of the same incident then there should be a message at the top.“this incident is child incident” and when user click on parent incident number, it should open the same incident in new tab.

[Community Alums]

You can do that, but why you can have as parent the same incident? This is very wrong to me...

[johnfeist · Accepted solution]

Hi HarithaP,

As far as the message goes, you have two choices both involve a client script.  To put the message at the top your script would look something like this:

if (g_form.getValue("parent") != "") {
    g_form.addInforMessage("THis incident is a child to " + g_form.getDisplayBOx("parent).value);
}

You can also take advantage of the filed message to show your message immediately related to one of the fields on your form (e.g. number).  To do that:

var theParent = g_form.getDisplayBOx("parent").value;
if (tehParent != "") {
   var theMessage = "this is a child incident to " + theParent
   g_form.showFieldMsg(number, theMessage,  "warning");
)

Here's the link to the documentation for showFieldMsg.

As far as having the parent open in a separate tab, I don't know that you can do much for that with OOTB functionality since that behavior is pretty well set.  What you might try is protecting the parent and creating a UI Action (Go to parent).  In there, you will have better control over opening the parent in a new tab.