I have configured a playbook having a instruction step and then run the next step only if the user skip the first instruction step. And run another step only when the first instruction step is completed. But it doesn't work, every time all the steps ...
Hey Experts!!Thanks for viewing this !! Note that the duration is properly calculated and put in for individuals whenever the case(Custom table ) is closed/ resolved by individuals …however if the case is closed/resolved by system/ integration then t...
Firstly I'd like to say Hi - as this is my first post to the community....Hi I'm a "Business Owner" within our org, so I don't have deep technical knowledge of ServiceNow. We've had a requirement surface from the mail user base to have the option to ...
Hi community, How to add Playbook tab in custom workspace ? I have created an Action Assignments under Workspace Experience for our table and also Created a playbook in the Process automation designer. I can see the playbook in Agent workspace but n...
I want to display a field in email notification.But it is showing the field without any value even though the field is not empty. How to get the value of field and dispaly the field along with its value in email notification? Thanks in advance!
Hi, I'm implementing CSM configurable workspace for customer. I'm trying to get rid of some fields of list what can be found from CSM agent workspace -> major case -> child cases -> add child case In major case ticket, under child cases, when I click...
Hi Friends, Good day! Just looking to know, what is SLA due Date and how this works. Need to know the concept of SLA Due Date on Case and how this is getting populated? Please explain. Thanks, Basant Soni
Hi Community, The issue is I have an ACL already configured for Assignment Group field saying Role="No Body". So, now even if i add new script or modify the role the ACL is not allowing any write access even for ADMINS. So, Can you please suggest som...
Attachment uploaded by end users in live chat are not showing in Interaction Record,where as attachment uploaded by agent from his side is showing in Interaction Record. Is this a OOB?
I created a RP Producer and i want to create a case via my record producer and fetch some value. here's my code , please help me regarding this. on Producer Script : I invoked script include in the producer script. var gcp=new global.GC_INT_UTILS...
Hi Community, we want to clone source instance (example.servicenow.com). Now if i give target instance as example1.servicenow.com will it create a new instance in this name ? and will it be a clone of source instance ? or Can we only give already cr...
Hi, I'm implementing CSM instance to customer. I would like to know that what is the best way to ensure that case moves from "resolved" -state, to "closed" -state, if it hasn't been updated by customer in 7 days? Does it works like this as OOB, or do...
Is it possible to display the dependency view on the CSM Configurable Workspace? On the Service Operation Workspace, there is a button to display the dependency view on the record of the configuration item. I want to do the same thing in CSM Configur...
I am trying to create an account and a contact in CSM.I have admin role.I have created a "New Account" as an account.I have created a "New Contact" as a contact.I want to give sn_customerservice.customer_admin to "New Contact".I clicked on the Assign...
Hello Everyone, I am implementing Case Playbook for complaints. I am not able to see the "Paybook" related record for complaint cases in agent workspace. Can anyone guide me on this... How it is now: What is expected:
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