Hi Team, I am getting the above error and it is asking me to check with the application author for privilege access. Can anyone help me on this...do I need to manually add that cross scope functionality?..how to do that Thanks in advance..
Requirement1) I want to display the notification box in the upper right corner to the user to whom I am assigning the workspace.Please let me know, please.(2) I want to change the contents of the notification. Please let me know.
Hi Team, I want to show some flash message when user logs into the service portal and need to have a link on it which will redirect it to a catalog item. Please let me know if there is any way to achieve the requirement. Thanks in advance. Prudhvi
Hi Team, IF you see below there is an attachment attached to the case form. Our requirement is , once we click on the the 3 dots and select "Email",the attachments which are here should get copied to the email form as below:
How can you see the date a person was added to an Assignment Group?
Hi. Becky postet this question in HR Forum: "In HR Agent Workspace, in the Agent Assist widgets we see articles can be marked as "Helpful". This then shows a "helpful" text on the article card view. However, it doesn't seem to re-order these articles...
Hello, I have created a button in the workspace to download the emails associated with a case in PDF. I am using the following code for generated the PDF: var html = mail.body.getHTMLValue();var result = new sn_pdfgeneratorutils.PDFGenerationAPI().c...
Morning Ever since we began moving to customer service Management we have struggled to get clarity around the definitive structure we need to implement to allow the ITSM and CSM modules to fully service both our internal staff and external contacts. ...
Hi, I'm doing custom themes and branding on customer's CSM Agent Workspace as this documentation says. What is the custom property (command) in sys_ux_theme CSS for changing colors of "search" and "notifications" icons (see picture attached what I me...
Hi All, Could you please help me on below issue. After customer registration done from CSM portal , it will goes to approval. once approval done , system will create a record in user table. Request : customer record should be created in user table i...
Hi All, Recently we started using the subscriptions feature in our knowledge portal and we see for the subscribed article for new versions are also being listed in it instead can we show only one knowledge article id in stead of multiple versions of ...
Hello, To verify whether we have a defect on our implementation of ServiceNow, I am trying to produce a list of Catalog Tasks (SCTASKs) or Request Items (RITMs) or Requests (REQs) where: State of the SCTASK/RITM/REQ is [Pending] or [Work in Progress]...
When a request is created for particular catalog item then case should create and whenever the changes happened in case that should be captured in request ritm comments. How to achieve this.. Thanks in advance..
Hi All, We have a requirement in that we need to show only catalog items which are present in sc_cat_item_company_mtom (Available for companies) table. In this table we can create records in that we need to mention catalog item and company. If the lo...
Hi I am getting below error while executing the flow to create a case. Please help to understand the error and fix it. Flow Designer: Operation(MDM VMD Case.Create Child Case$1.startSub) failed with error: com.snc.process_flow.exception.OpException:...
