Hi All, domumentation tells me I can use response templates with csm ... "Agents can make use of response templates and ..." https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/concept/cust...
Since January 2018, our ApHelpDesk team has been experiencing freezing. This happens when we are working on a case and typing up our emails in the comment box to send to our vendors. This usually happens after working on about 10 cases and we are for...
IS there a way to have a split screen in the incident list so when you click on an incident the details are shown in the bottom part of the split screen
We can create new incident record through post method rest api explorer.But i want to insert field vaues to new incident through json body rest client browser extension ?
I have setup a Survey for all Incidents once resolved which works successfully. We also deal with Requested Items so want to send the same survey out when these are completed. I have tried setting up a second trigger condition for requested items the...
I have created a survey but I would like to change the content and formatting of the email that goes out that contains the survey link?Is there a no code option?Thanks in advance
Does anyone know how orders (csm_order) and order line items (csm_order_line_item) are created and processed in the Customer Service Management for Orders.I am more interested in the 'order' itself to be able to explain it from a process perspective ...
What kind scripting questions may ask in interviews?
Hai I am new to Service Now,my questions are 1) how project implementation process in servicenow done(please explain in step by step process) ...
Hi All,I am trying to establish what the exact purpose of a couple of roles are but I am struggling to find out this information. Please can you point me in the right direction for the following roles:sn_customerservice.agentsn_customerservice.mana...
Hi,I was just checking for the feasibility for workflows on Incidents and found this post. It seems it is possible to have workflows on incidents. I just need to know is there any proper way to do it..I am kind of new bee to Servicenow. anyone share ...
Why do radio buttons and choices need to have values and a positive indicator? What if the choices don't have a positive indicator or value associated with them?
Hi, I have been facing one issue in my SNOW PROD instance. When loading a particular incident ticket, SNOW instance becomes slow and even crashes. When I tried opening the form through Chrome (it was also slow), I could know that the attachments in...
Hello,I am looking for the best practice approach on Service Management Request. I'm not sure if the best way is to use a Service Catalog or if there is another way.Procurement: Requesters should be able to fill out a Record Producer to put in a re...
I have a requirement to trigger a survey on the Request Item (sc_req_item) table but only when the entire Request (sc_request) has been completed. So we do not want to send the survey until all aspects of the request has been completed.I am able to t...
