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11-13-2024 06:37 AM
Incident number unable to copy from incident from. Incident number filed read-only value.
starting from this morning I have a “strange” error with Service Now: it’s not possible for me copy data from several fields (here below in yellow) but I can copy the first value in blue
I asked to other colleague and he haven’t any problem…he can copy all the values like me until yesterday.
For me is important to copy tk nr and email user in order to write email with correct references
Solved! Go to Solution.
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11-13-2024 06:40 AM
We have noticed a similar issue this morning in Chrome with its current release, I suspect that this is a browser issue not a Service Now issue. Is your colleague using edge/firefox or some other browser. I Found I was able to copy and paste using tricks like select all but or Shift+right arrow in the field but I have switched to Edge for now.
Someone who's Chrome who has not yet updated could still copy and paste until they updated then they were unable to.
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11-13-2024 06:40 AM
We have noticed a similar issue this morning in Chrome with its current release, I suspect that this is a browser issue not a Service Now issue. Is your colleague using edge/firefox or some other browser. I Found I was able to copy and paste using tricks like select all but or Shift+right arrow in the field but I have switched to Edge for now.
Someone who's Chrome who has not yet updated could still copy and paste until they updated then they were unable to.
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11-14-2024 05:24 AM
We are having the same issue with Chrome. Versions 130.0.6723.117 (Official Build) (64-bit) and earlier work as intended. However, after upgrading to Version 131.0.6778.70 (Official Build) (64-bit), we can no longer copy data from any fields in ServiceNow.
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11-19-2024 02:11 AM
Same problem here i Edge.
Works: Version 130.0.2849.80 (Officiell version) (64 bitar)
Do not work: Version 131.0.2903.51 (Official build) (64-bit)
We cant mark any text by any method in above new version in Servicenow, thats why we cant copy it either.
This needs to be fixed somehow asap. Is it the servicenow code that needs to be updated for the updatred Chromium engine or Edge/Chromium engine?
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11-18-2024 01:07 PM
We are experiencing the same issue with Microsoft Edge 131.0.2903.51
It cannot be reproduced in previous versions or Chrome. The expectation is that Microsoft will launch an update soon. We got various incidents reporting this incident. Users find it annoying.
