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How to translate button in Related List Action

Hi!I add a new button in Workspace called "Add article". I have to translate it into Polish. Tried to do this via Translated Name / Field and Translated Text. The second option translates the button name, but only in the table. In Workspace view, the...

Issue while creating a report from metric instance table.

Not able to dot walk on table or id field of metric_instance table for reports. Hi we are trying to take the duration of time taken for each state for case table for that we are trying to track it from metric instance table- metric instance.id.then c...

Sravani36 by Tera Expert
  • 555 Views
  • 2 replies
  • 0 helpfuls

How to hide a module based on a field or group type

How to hide a module in navigation filter ..here I have two applications and they have same role so how can I hide other application?..and there is field and group type which is differentiating these two applications. Thanks in advance...

lucky6 by Tera Contributor
  • 733 Views
  • 4 replies
  • 0 helpfuls

Resolved! Case task and Case task agent role

Hello, I wanted to check when a Case Task is spawned from a Case is it necessary to assign the case task to a group or user with the role Case task agent [sn_customerservice.case_task_agent]? This particular role provides access to case tasks and rel...

Sushant13 by Tera Contributor
  • 2238 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to add new list in Configurable workspace

Does anyone know how to add a new list to Configurable workspace? I want to add a list under work order task and tried it from the menu in the upper right corner, Configure Page > List Setting. And I was able to add a List, My Important list, but it ...

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Takaaki Sawai by ServiceNow Employee
  • 7574 Views
  • 4 replies
  • 11 helpfuls

On-Call Scheduling for Case Management application

Hi Team, Below is our requirement. Can you tell how to achieve this? Can you tell how to create onCall for Case Management application? "As a Support Agent, I will need to schedule or assign a case to the "On-Call" for certain groups/teams. As a Supp...

Community Alums by Community Alums  
  • 896 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to write if condition in workflow

Hello Community, There is a maintain item named as 'Purchase Requisition Request (IT Use Only)' with 2 variables one variable is is_this_for_software_hardware_or_labor with dropdown options as software, hardware, GBS, services and another variable(ch...