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Users are not able to view survey results report built on asmt_metric_result table. The same report can be viewed by the users in UAT but not in production. The roles allocated to the users are same in both environments. When I assessed further, I fo...
Hi There, If anybody replying to a closed case then it should create new case. for now whatever we are replying to closed case it just updating the existing case, but we don't want to update instead it should create new case from that reply email. Th...
Hello, In the agent workspace, i want to order my lists (i want to show the lists in this order My Cases / My open / ALL / And after some lists that i have already created ( Low priority tickets / requests on hold / unassigned for my group .. )) i ...
Hi everyone, we are using Azure Active Directory (AAD) for user and group provisioning and for SSO for our instance. Multiple clients has their own SSO sources (Multi-Provider SSO > Identity Providers and there we have a few) (e.g. Company1 uses thei...
Hey there, I want to change the look and appearance of guidance outputs. As of now, guidance outputs appear as a long vertical list of items. I want to arrange them into form of column, if possible. How can I do that? Thanks!
I have some few Tags which are viewable by me only. When I filter in list view for case table (sn_customerservice_case) by Tag is working fine but, the same when I filter in list view for case table by Tag in Agent Workspace is not working. Can anyon...
Hello guys, I just add a new list to my agent workspace, but it is shown only for Admin users, for others users the list steel charging (check the attachement). i have tried the solution in this link (https://community.servicenow.com/community?id=c...
I want to get only 10 updated records from a table
Does the Choice list data gets captured in the Update Sets? How to migrate the choice list data from Dev to test environment?
Hi all, we have a missing case on our prod instance. Typically these are visible in 'deleted records' to recover, however this one is not. Is there an audit trail on deleted records outside of the deleted records table?
Hi All,Is it Possible to Get Report with User Name and Sys ID.Please help..User NameSys IDRegards,Sanitha
Dear community,I was wondering if anybody knows how to automatically refresh a landing page lists in CSM configurable workspace. I'am aware that a tiny refresh button is presented on the list view, but i would rather have an auto refresh to ensure it...
Hi there, we are trying to limit the case view based on assignment group in the cases. for example, if customer1 user is in the group of "a", customer1 user is only able to see cases that are assigned group is set to "a". I am guessing I can do thi...
Hi All, I am getting this error: "Operation against file 'sn_customerservice_case' was aborted by Business Rule 'Transform synchronously^085b3eda87d0d1904bcfc88e8bbb352a'. Business Rule Stack:Transform synchronously,Prevent Invalid Case Creation" whe...
Hi everyone, I can't find the case (sn_customerservice_case) table in the Process Automation Designer. I changed the application to globan, to customer service and to guided decision experience. How can I select the case table as trigger? Thanks for ...
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