Resolved! How do I find what I'm following? I followed a Demand but am unsure how to locate it again.
How do I find what I'm following? I followed a Demand but am unsure how to locate it again.
Forum Posts
Show attachment only if user has specific role
Hi There, Can someone please suggest how to show the attachment for two tables if the user has a specific Role? And if the user doesn't have this role they should not be able to see those table attachments. Requirement: Two Tables (change & Problem)...
CSM: What's the difference between an "Issue" vs "Case?"
1. CSM: What's the difference between an "Issue" vs "Case?" 2. Can you identify a company or client within the company, with VIP status - similar to client profile in incident? Thank you....
can we create a new module in Agent workspace apart from the 4 default ones, and in the new module keep 5-6 tabs (without interactions) ?
can we create a new module in Agent workspace apart from the 4 default ones, and in the new module keep 5-6 tabs (without interactions) ?
Hide Filters in portal view
How to hide a filter condition in portal view? Note: But the condition should work as before in background ,just want to hide it from agents/customers.
Resolved! Adding or moving field in list view is not capturing in Update set?
I have to add or move columns in list view.for ex:If I go to List Mechanic (top left corner of list), and select my desired field which needs to be displayed in list view.But this action is not getting captured in update set. How to capture this acti...
How to add help text for drop down options?
Hi, I need to add help text for one option in drop downlist. please find the below attached. for "JIRA Canada" need to add help text and what's the process? How to do that please help me on that. Regards, Minni.
Should record producers in CSM portal generate internal tasks or case first?
So I am about to build the service catalog in csm portal with a mix of items and record producers. And I am wondering about some structural advice regarding record producers. Which scenario below are considered to be the most correct? Scenario 1: cus...
Resolved! How To remove space between label and select box variable types fields?
Hi, How To remove space between label and select box variable types fields? "yellow marked space" Regards, Minni.
To Display parent field value in child field
Requirement: 1.There are two tables , parent table(sn_customerservice_case),child table (sn_customerservice_task) 2.Both have assigned_to field 3.When case is assigned to some one, it should also reflect the same in ,child table (assigned_to) How can...
Resolved! Is there a way to view a survey once it has been submitted?
I have a question. Once a survey has been submitted, is it possible to view that survey in the survey form?We would like to review the survey's individually in a manner where the form would have the same look and feel as the user that is taking the...
License usage history
Hello, I wanted to check the usage history of fulfiller licenses of our instance. When I go to "subscription overview" under Subscription Management, it shows me the purchased qty. and not the actual qty used. Please let me know where I can see the c...
how to restrict removing attachment from portal for scoped applicatin
Hi All, if anyone can help me on how to restrict attachment removal from service portal. It is for only portal so when attachment is added by agent they should not be able to remove it.Thanks and Regards.
How to close a Work Order task?
Hey All, I have tried to create a Work Order record in my PDI. While processing that record Associated Work Order Task gets generated and I can see an error while closing the work order task as "Provide a summary of the work performed in Work notes" ...
