Resolved! Knowledge Article - Publish Button
@AnubhavRitolia How to make 'Publish' button on Knowledge Article visible only if user has 'knowledge' role and user is member of Ownership Group.
Forum Posts
Resolved! Email Notifications Not Working properly
Hi All,I'm having a weird issue, with SNOW notifications, I have created 2 notifications and assigned each of them to a different table one of them is working as expected with no issues and it sends the email to the "Assigned To" when the customer ad...
Resolved! How to report on Accept and Reject count on Cases?
Our Support team is looking for a way to report how many customers accept and reject the solution in the cases. Is there any way to run a report?
Calculate duration between open date and 'assigned to' field is no more empty
Hello for a request ticket, I have to calculate the duration between the oipen time until the request is assigned to someone. So difference between open date and field 'assigned_to' is no more empty.I tried to put a metric on the field assigned_to b...
Resolved! How to setup a dynamic translation email notification in Tokyo (Not to use IBM, Microsoft)
What to make a setup , so that I can easily run the dynamic translation in the email notification.(By setting up the servicenow translator configuration and not the IBM or Microsoft)
Service Portal Favorite widget
Hello Community, I have an issue wherein there are two favorite widgets on the portal one on the banner and the other on the Homepage. On the banner widget the catalog items on an individual level (as shown in the screenshot below) are saving.whereas...
Resolved! list edit
I have written few client scripts and BRs on the form view for two fields ,in which one field is read only integer(count) and the other is choice (reviewer),so depending upon the state field the reviewer and the count values will change.for one state...
Resolved! Am unable to capture the image in update set
Hi, How to capture image from notification in update set, i have capture and updated set and committed in another instance but the image from the notification is not visible after commiting the update set. please suggest sid
Service portal CSM - default language when not connected
Hi everyone !I'm actually trying to set French as default language, when users arrive on my CSM portal.I've set glide.sys.language system property to FR, but the Service portal page stays in english, as you can see in attached picture...Does anyone k...
Resolved! 'Assigned to' field will not show correct users, when relevant assignment group field is populated?
Hi, On a Case, I can populate the 'Assignment Group' with the relevant group I want, however, when i then try to pick a user from the assignment group, on the 'assigned to' field, the users are not appearing. Even when i use the magnifying glass look...
Resolved! Empty categories being displayed in Portal. Is there a way to hide them without deleting them?
I noticed that empty knowledge categories are displayed in the Portal. Is there a way to hide them?
Populate value to a new field using BR in existing records
Hi Good day! I would just like to ask how to use business rules in populating a value to a new field?I already added a new dictionary entry/column in the xxx table. and created a BR with the ff script.current.xxx_column = current.assignment_group.get...
Sending reminder email a day before based on a field
Hi,I have a requirement where I need to send a reminder email a day before based on "end date" field. If the field has today's date it should send an email to yesterday. Thanks in advance..
How to hide field choices based on the other field choice selected in interaction form?
Hi All, Actually i have a requirement that in interaction for we have two choice fields 'case type' and 'Transmitted' , So in that if case type is support then in the Transmitted field need to display two choices(channel, calls) , for ther case type...
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
