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order management

RUDHISSUNDAR
Tera Contributor

‎04-24-2026 01:55 AM

Hi Folks,

After completing an order in CSM workspace, line items are not visible.

but the same line items are visible in platform/form view.

its showing can't display the list.

 

regards,

Rudhi

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MollyWu
ServiceNow Employee

‎04-28-2026 11:00 AM

 

Hi Rudhi,

From the screenshot you shared, it looks like a hierarchical list issue on the instance. Are you doing any customization related to the hierarchical list on the instance?

We would need a bit more detail about the instance setup to troubleshoot this further.


Regards,
Molly

 

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