Integration using Virtual agent

nunavathv
Tera Contributor

Can we integrate an external url in virtual agent and fetch a value(like a score we get in postman when we GET a url) then use in my virtual agent as an variable ?

1 ACCEPTED SOLUTION

@nunavathv 

Nope

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@nunavathv 

you can use Script Utilities which is a server side section, make a REST Call, get the value and store in virtual agent variable

Script Action utility 

AnkurBawiskar_0-1747998947501.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Is there any other approach

@nunavathv 

Nope

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader