Interaction's state field sn_hr_core.case_writer users dont have write rights

Community Alums
Not applicable

Hello,

 

I am facing an issue with the interaction table acl's. User's dont pass the acl's to write on the state field even though they have the role sn_hr_core.case_writer , specifically for the interaction records that have application Advanced work assignment for HRSM . But they can edit the state field of records of the interaction table that the application is Global or Agent Workspace. I tried to create another write ACl on interaction.state but it didnt let me choose the state field from the dropdown most likely because i was in the Advanced work assignment application

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1 REPLY 1

SowmiyaC
Tera Contributor

Hi , 
Did you get any solution for this?