Internal users can see images in KB article but external cannot

[Brad59]

We have a custom kb viewing page in our csm portal. This page uses the out of box "Knowledge Article Content" widget to render the article. Articles which have pasted images as opposed to attachment images, users with the snc_external role cannot view the images.

If I or anyone with the snc_internal role view the article on the same page, the images render fine. It has to be permissions related but I am unsure of how.

Internal users view:

External users view, same article:

[Musab Rasheed · Accepted solution]

Hello,

Check these out

https://community.servicenow.com/community?id=community_question&sys_id=7b097151dbd554d0414eeeb5ca9619e0

https://community.servicenow.com/community?id=community_question&sys_id=a95788f21b6c1410d01143f6fe4bcbfc

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957225

Please hit like and mark my response as correct if that helps

Regards