How to add playbook in csm workspace

[Hari Krishna1]

how to add playbook in workspace

[Yousaf]

Hi Hari,

Please refer to this documentation and read subpages as well

Integrate Playbook with Workspace

Mark Correct or Helpful if it helps.

[Community Alums]

Hi @Hari Krishna ,

Configure different playbook settings, such as selecting the activity view and determining activity visibility.

Some of the configuration for a playbook is performed in UI Builder as part of the playbook component configuration. Additional settings can be configured in the playbook experience configuration record. These settings include selecting the playbook activity view and configuring playbook stage and activity visibility.

Follow these Docs From ServiceNow to Configure : Configure Playbooks for Customer Service Management

Select a playbook activity view

Configure playbook stage and activity visibility

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep