Hey there, I m trying to explore the lookup and verify functionality using Agent workspace and CSM configurable workspace. As directed I have created the interaction records, but I m not able to use verify customer or verify contact functionality.IT ...
The users are not able to create a custom list under My Lists tab in any workspace (OOB SOW workspace and custom built Workspaces).I believe these lists are created in sys_ux_my_list table as my custom lists appear here.There are two ACLs but both st...
Other than system performance issues is there any limit to how many interactions can be open at the same time?
Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...
Hi There, I have a requirement to restrict case comment by consumer if they have already replied 5 times a day. I want only for consumer not for customers.
HELLO EVERYONE,i have a requirement where i need to autopopulate the country field value in the form on the basis of logged in user's location. If anyone can provide any solution that would be really helpful.
Hi As per ServiceNow documentation if we close parent case then all associated child should auto close but it is not happening. What could be the possible reason.
Hello Everyone, I’m currently facing an issue with CSM Workspace while creating a case. I’ve updated all the necessary fields like category, subcategory, and others that are required for case creation. Upon creating the case, I checked the Case table...
Hello everyone I want to auto populate one field on catalog item form on language bases . For example I have one variable name country which have 4 option us,uk ,Netherlands and others. I want to auto populate Netherlands if user is from Netherlands
I have gone through below thread but i didnt understand it completely. Could you please explain the purpose of creating install base item in CSM.
Hello Team, I have a scenarios where i need to choose portal to use for our customer. I want to use it for both internal and external customer. Do i need to configure both or one can help me. if one then which one?
Hello everyone,I have a requirement to display a message on the “csm_contact” page when a user clicks on the Disable Login / Enable Login link, similar to when g_form.addInfoMessage() is used in a Catalog Item.I have tried adding gs.addInfoMessage() ...
Hi, The configured Reply to email address of Notification is not populating correctly in the outlook while replying to it.Instead I am getting email address which is configured in lower environment for that particular notification. Any insights? Rega...
Hi Team, Could you please help me some prerequisite questions which i supposed to ask to client before kick-off meeting.
You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
