How to get particular count number of additional comments
Hi Team, Can anyone help me how to the get 3rd additional comment from request?
Forum Posts
Open CXone Agent embedded from UI Action
Hello everyone,My ServiceNow is integrated with NICE Cxone, a telephony system. I would like to create a UI Action on the Workspace where, upon pressing a button, the NICE Cxone will make an outgoing call to a specified number (e.g., 911). While the ...
Automatic Qualification of work orders
Hi,I have disabled - Qualification is required for new requests.As per servicenow document(please refer below link), it says if above is disabled than work orders automatically be qualified and moved directly to the next state that is configured for ...
Title: Question About Using Agent Assist for Custom Case Types
I’m working on adding Agent Assist for a custom case type that extends the base case table in ServiceNow. I followed a below article that suggested adding a condition to the Agent Assist screen (parent.table = my table name). https://www.servicenow.c...
Script include issue
The code is not working. I have to list collector type variable. want to show records based on other. var ASDAgetSupplierAccount = Class.create(); ASDAgetSupplierAccount.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { /*** ...
Multi-row variable set picking up extra rows in flow designer, which are from a previous request.
Hi All,I have a multi-row variable set in my catalog item used for creating record for each row in the mrvs. But it is creating extra records by picking up data from a previous request raised using the catalog item.When the request is submitted it sh...
How to measure the count i.e number of times an end user opened the portal ??
As an end user each user how many times he opened a portal per day i want to calculate.I left with no clue can any one provide help to go further? how i need to track or get info from portal page to ServiceNow table each time they accessed the portal...
Guided tour going to previous option
How can we go back to previous option in guided tour after clicking on next button and can we attach screen shots in guided tour??
CSM/FSM Workspace shows incorrect sender in the Compose section for email
Hi experts,I have an issue with CSM workspace with emails in activity log.When I click on compose an email action, the currently logged in user is displayed as 'from'. Which is incorrect.But when I checked the incident in the classic view, the sender...
FSM Dispatcher workspace Crew equipment
Hi everyone! I've set up a crew with one member who has access to two pieces of equipment. When I assign a task to this crew, both pieces of equipment are being used. However, I only want one of them to be used. How can I make this adjustment? Thanks...
Explore Virtual Agent optimisation opportunities.
Hello all. I am trying to understand if the following optimisation opportunities would be feasible in the Virtual Agent space? 1. Remove / switch off the natural language bar from Virtual Agent. 2. Add a back button in Virtual Agent which would allo...
How to increase file naming convention length in image transfer record.
How to increase file naming convention length in image transfer record. if increase will be face any issues. any one could you please guide me.
Hi All
Hi All, I Have one question Related to Virtual agent, in my instance not appear 'conversation interface'. Could you Please Suggest any body. Thanks
Resolved! Dashboard and colors for configuration ranges reports
Hello everyone!I'm having an issue with configuring ranges reports that are presented in the color of my widgets.I have set up the case statuses.When I want to generate new Accounts by Status widgets, the widget changes color.In this image I have set...
Use of activities table in servicenow
Hi All,There is a OOB notification in servicenow named "KM Subscription Group: Article commented" and it is work on sn_actsub_activity table.I do need some information on the sn_actsub_activity table, like what is purpose of this table and what kind ...
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