Hello everyone, Apologies if the question does not make sense as I am new to CSM and currently learning. So will try to explain as best as I can. In a B2B2C model, our client is a movie streaming company (Net-flux). They have an account who uses Net...
Hello Team, Need Help. Whenever Proposed Major Incident is created by "ABC" group member then set Category as Remote and Subcategory as "Unknown" and Assignment group as "XYZ" group.
Hi ExpertsI have a requirement regarding portal routing that I need some help.The requirement is as follows:If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).If a user belongs to Company "XYZ," they should be routed...
Hi all,I want to auto - populate the 'assigned vendor' field based on selection of assignment group of work order task.Assigned vendors( assigned_vendors) - reference qualifier: javascript:'sys_idIN' + current.assignment_group.vendors. using o...
As the title says: I'm trying to figure out how to circumvent Consumers needing to 'register' for the CSM portal. By what I've read, the difference between the Consumers and Consumer Users is primarily 'registered' or 'not'. I'm attempting to avoid r...
How to set consistent sizing on the font for the emails and posts in activity log in the configurable workspace ?
Hello, I need to create an SLA that starts when an HR case is created and ends when the case agent posts the first comment on the case. Can somebody help me please!
I'm looking for a way to grab the "route" incidents have taken. This would be highlighting every time that an incident touches an assignment group, not just where it starts and ends but everything in between also. for example there is 10 assignment ...
Hi, I configured MS Teams chat within the Incident record (in Service Operation Workspace). Everything works fine. But, I can not find the option to import MS Teams chat in incident record. How to configure this feature? Best regards Nenad
Hi Team,I want to restrict search of HR case in service operation workspace how can i achieve this.
Hello All, I am looking for some help on reports to show % of Met MTTA, MTTR and MTTI in Bar charts. Current Behavior: We are able to achieve the percentages as below. It is with respect to P1,P2,P3 and P4 priorities in each tab.For each priority, we...
Hello We have requirement where few catalog item should be hidden for Netherlands user, so I have created one user criteria and wrote a script which is below it worked at that time but next day when I impersonate the same person who belong to Netherl...
I'm looking for a way to grab the "route" incidents have taken. This would be highlighting every time that an incident touches an assignment group, not just where it starts and ends but everything in between also. for example 10 assignment group At t...
Hi ,Greetings!!Experiencing an issue where one user not receiving email notifications for tickets generated from specific table,despite successful ticket creation,user able to receive emails for records from other tables and all group are receiving...
