Resolved! Reporting
I have a report created and need to automate and schedule this report to trigger every day an email to the mailbox. Anyone please explain me with screenshot
Forum Posts
Not able pickup oldValue for confirm dialog box
I created a catalog client script for onchange script for variable "u_technical_help_sub_category"function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var descriptionValue = g_form.g...
Playbooks
I have created a playbook. How to make it available in the CSM workspace.
Fetch incident table fields in MIM task
Hi All,Can anyone please help in fetching values from incident table to MIM task communication template (intial comm, final comm etc.)
Custom Field is not visible in form layout
I have created a custom field with name "ABC" on Controls Objective table which is a parent table. Now, I wanted that field to be visible on Control Table as well which is a child table. I tried to pull out the field from Control table form layout, ...
How to show an Error Message on the Workspace within g_modal dialog box?
Hello, I have a requirement of showing an error message within the workspace of g_modal dialog box (based on a condition) as shown in the snapshot below Can anyone help me get this achieved please? Thanks Regards,Himesh
ACL Looping Detected Error on sys_template Write ACL Due to Dynamic Group Membership
We have a default write ACL on the sys template table that provides access to users who meet the following conditions: 1. They have the template editor group role.2. Their groups field dynamically matches "one of my groups" (using the Groups is dyna...
New Task Creation when INC is in Resolved State
I saw a behaviors where in i was able to create a new task when the Ticket state was Resolved. Is this an OOB feature? Or is it a bug in our application which recently got rolled off in Production. Please comment along with any reference from Service...
Resolved! What are dev,test,production environments,what process are done each environment?
Hi all,What are dev,test,production environments in servicenow,what process are done each environment?
Audit Report on Top 5 Engineers for a given Month
Hello all, I have a requirement to create report to show Top five engineers who performed well for a given month based on some custom fields. Below I have mentioned the Screenshot of the custom fields. The expected report should be in this wayFor a g...
populating task details on survey form
i have created a survey which will trigger when the incident or request will be moved to resolved state . my requirement is to populate the incident or request details to which the user is giving the survey on the survey form itself how can i achi...
Agent Workspace - how to get a list of sys_ids of selected items in a related list?
Hi All, I have a need to be able to gather which items are selected in a related list in the aghent workspace that I can then pass to a script include to process. I am able to do this without issues using a list choice on the platform but this does n...
Rights of Roles in ACLs, UI Actions, ...
Is it possible to see which rights a role has in ACLs, UI actions, lists or in forms? I have found the Access Analyzer, but that would not be enough for us.
Retrigger Rest Message Api after 1 hour with flow designer if failure occures
Hi Team, I need a help with my flow deisgner, below is my requirement , can you please provide your suggestions.Requirement : Through flowdeisgner I need to trigger the rest api if non 200 https status comes it should re-trigger the flow designer ev...
Servicenow LIve Chat Lag When Typing
We recently switched over to agent chat in the Service Operations Workspace, but when we chat with customers there is a delay or lag when we type. We believe it may be the auto complete feature. Is there a way to disable the autocomplete feature? Has...
