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Portal Reports

I need to add reports to the CSM portal, and I was able to make them visible to customers using the information from this KB article: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management...

Visibility of the reports in csm portal

Hey guys, maybe you can help! My task is to make some reports visible in the portal for customers (external). I created 4 reports (in global) For me (admin) and for everyone with internal role is working, they can see the reports but for customers th...

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CSM configurable workspace

as you can see there are two options in the list interaction and incident i want to make it invisible for App Engine Admins group members or users it is a list of CSM configurable workspace in service now

Regarding Widgets Transfer

Hi,In cmp portal one user who had  sn_customerservice.customer_admin role was able to see all the list of cases and incidents of all the customers but in we have migrated those to another instance where we use csm portal.Here in csm portal that user ...

dwef by Tera Contributor
  • 279 Views
  • 1 replies
  • 0 helpfuls

Integration Issue

Hi,  We have this one integration between SolarWinds and Service Now, and it was working fine until, all of a sudden the scoped application got changed from - 'Solar Winds Integration' to - 'Global' (found it in logs since the integration stopped wor...

Refresh of the related list automatically

If I create a new entry in the CSM, in a case for a related list (in my case Product Details), I first have to click on the refresh button to see the new entry in the list (where all products for the case can be seen). If I create a task in a case, t...

ozgurD by Tera Contributor
  • 1075 Views
  • 4 replies
  • 0 helpfuls

Resolved! Help with creating a database view

A database view may not be the answer but basically I need some advice.  I need to create a report/dashboard for 1 particular department so that they can keep an eye on all cases for customers who subscribe to a particular service.  The service_subsc...

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paulc1974 by Tera Expert
  • 663 Views
  • 3 replies
  • 0 helpfuls

Unable to Set Correlation ID field using Import Set API

Hi All, I am trying to set the Correlation ID field value using the import set API, even-though the value is sent in the Request and it is mapped in the transform map, I am not able to set the value in the Correlation ID field it is always empty any ...