Is Inquiry is a separate module ?

[kkcommunity]

Hi,

Is Inquiry is separate module OR is it like sub-module in CSM like complaint (not sure if sub-module is correct term or not) ?

[Maik Skoddow]

Sorry, don't get your question. What exactly are you referring to?

[kkcommunity]

We have requirement for complainant case and Inquiry case, Complaint case is straight forward OOTB form but i dont see Inquiry case. So do we need to tweak fields of  Complaint form to support Inquiry cases?

Regards

kk